We introduced two new function in our support widget today – namely “endChatAction” and “closeWidgetAction”. Developers are now able to subscribe to these events and create functions to control the widgets’ behaviour. Great for websites, and even greater for integrated solutions with native mobile apps.
Applies to: Chat tickets, Support Widget, Inbox As you might now, Socialboards allows you to add as many different chat widgets as you want to your website. The ticket feed now includes the name of the widget that the customer used when contacted you.
Spice up the chat conversation with your customers with this new feature, available for both clients and agents as of today.
How great would it be to be able to capture the mood of any email conversation, live chat or even facebook post? We’re currently launching the beta version of our ML-based, 360 sentiment analysis for any ticket, comment or reply in your inbox. All GDPR secure, and with the power […]