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What's new in Socialboards

Release notes

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  • Social Media
  • Support Widget
  • Insights & Reports
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New features and improvements

Customer service release
December 16, 2021 For agents / For agents

New toolbar shows customer activity

The new toolbar gives you a quick and easy overview of your customer’s activity, without unnecessary clicks. A counter is placed on

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Customer service release
October 28, 2021 For administrators

Rules for sub-channels

Want to improve your company’s workflow? Our rules engine now support using sub-channels as a condition. This enables you to for example

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Customer service release
October 8, 2021 For agents / Integrations and add-ins / Release - December 2021

Convert emails to support tickets

Private emails from customers – especially when you work with Customer Success – is as we all know inevitable. By using our

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Customer service release
September 30, 2021 For developers

.no domain deprecated

We’ll focus on the .com domain only moving forward, but will keep our products running on socialboards.no until August 2023. Product/Service Expiration

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Customer service release
September 21, 2021 Forms

Forms with predefined values

Your form builder now includes the option to set default values for these form elements: single and multirow text fields dropdowns checkboxes

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Customer service release
August 31, 2021 Support Widget

New Widget styling options

Good news for anyone wanting to adapt even more of their company’s look and feel to the Socialboards Support Widget. Today, we

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Customer service release
August 31, 2021 Insights & Reports

KPI’s related to business hours

In today’s reports, your able to measure every action taken by your customer support agents. By using our new KPI filters, you

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Socialboards now supports Giphys
August 31, 2021 Support Widget

Giphy’s in live Chat

Spice up the chat conversation with your customers with this new feature, available for both clients and agents as of today.

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Sentiment analysis Socialboards
August 31, 2021 Insights & Reports

Sentiment analysis

How great would it be to be able to capture the mood of any email conversation, live chat or even facebook post?

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August 31, 2021 Social Media

Finally 😅 Support for Instagram Direct Messages

The day we all have been waiting for has arrived. Socialboards now let’s you receive and respond to Direct Messages from Instagram.

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By category

  • For administrators (6)
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  • For agents (7)
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  • Forms (1)
  • Insights & Reports (2)
  • Integrations and add-ins (1)
  • Release – December 2021 (9)
  • Release notes (5)
  • Social Media (1)
  • Support Widget (3)

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