Skip to content

What's new in Socialboards

Release notes

  • All
  • Social Media
  • Support Widget
  • Insights & Reports
  • About us

New features and improvements

Customer service release
March 18, 2022 Release notes

March 2022 release summary

We’re doing our best to enable you to provide excellent customer service across all channels! Check out the latest features and improvements

Continue reading
December 2021 release
December 16, 2021 Release notes

December 2021 release

New and awesome New toolbar with highly requested features including An activity counter and a shortlist of recent tickets on the customer

Continue reading
August 2021 release
August 31, 2021 Release notes

August 2021 release summary

Most important updates from this release  New and awesome Instagram DM’s are now supported Sentiment analysis Giphy’s in live Chat New reporting

Continue reading
August 31, 2021 Release notes

July 2021 release summary

The July release has mostly been upgrading the platform with legacy code and improving a lot of the components that work “under

Continue reading
Releases prior to 2021
January 8, 2021 Release notes

Releases prior to 2021 (no)

  Endringslogg                                        

Continue reading
Customer service release
March 25, 2022 For agents

FAQ articles now support inline videos

Videos can be useful when writing a good how-to article for your customers. As of today, you’re able to easily add inline

Continue reading
Customer service release
December 17, 2021 For administrators / Release - December 2021

Detailed data access for read-only users

Read-only users has by default no access to personal data. This includes inline images, attachments, custom field values, names etc. Starting today,

Continue reading
Customer service release
December 24, 2021 For agents

New multi-select action to link 2 or more tickets

Create a link between two or more tickets using one simple click. Here’s how to do it:

Continue reading
Customer service release
December 24, 2021 For developers

Use reply-to headers to define creator in new tickets

As you might know, Socialboards offer its own form-builder which lets your customer get in touch by using fully customized forms. However,

Continue reading
Customer service release
March 25, 2022 For agents

Support for Google Tag Manager

Applies to: Forms, FAQs We now allow admins to include GTM in faqs and forms.

Continue reading

Posts navigation

«Previous Posts 1 2 3 4 5 6 Next Posts»

By category

  • For administrators (6)
  • For agents (21)
  • For agents (7)
  • For developers (8)
  • Forms (1)
  • Insights & Reports (2)
  • Integrations and add-ins (1)
  • Release – December 2021 (9)
  • Release notes (5)
  • Social Media (1)
  • Support Widget (3)

Archives

  • March 2023
  • November 2022
  • October 2022
  • September 2022
  • July 2022
  • May 2022
  • March 2022
  • December 2021
  • October 2021
  • September 2021
  • August 2021
  • January 2021

GET THE LASTEST NEWS BY EMAIL

My interests are:

Check your inbox or spam folder to confirm your subscription.

WordPress Theme: Maxwell by ThemeZee.