What's new in Socialboards

December 2021 release

New and awesome New toolbar with highly requested features including An activity counter and a shortlist of recent tickets on the customer

Most important updates from this release New and awesome Instagram DM’s are now supported Sentiment analysis Giphy’s in live Chat New reporting

The July release has mostly been upgrading the platform with legacy code and improving a lot of the components that work “under

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Videos can be useful when writing a good how-to article for your customers. As of today, you’re able to easily add inline

Read-only users has by default no access to personal data. This includes inline images, attachments, custom field values, names etc. Starting today,

Create a link between two or more tickets using one simple click. Here’s how to do it:

As you might know, Socialboards offer its own form-builder which lets your customer get in touch by using fully customized forms. However,

Applies to: Forms, FAQs We now allow admins to include GTM in faqs and forms.