What's new in Socialboards - Page 2 of 5 - Release notes

Customer service release

<img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" class="attachment-post-thumbnail default-featured-img" alt="Customer service release" decoding="async" srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" sizes="(max-width: 436px) 100vw, 436px" />

May 18, 2022 For agents

Receive customer reactions from Facebook Messenger tickets

This release includes reactions you get on your messages in Facebook Messenger. Small but important improvement.

Continue reading

Customer service release

<img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" class="attachment-post-thumbnail default-featured-img" alt="Customer service release" decoding="async" srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" sizes="(max-width: 436px) 100vw, 436px" />

May 18, 2022 For agents

Customer profile with an extended history of tickets and replies

To give you a better insight into who you’re having a conversation with, we included a new section called “Previous replies”. This

Continue reading

Customer service release

<img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" class="attachment-post-thumbnail default-featured-img" alt="Customer service release" decoding="async" srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" sizes="(max-width: 436px) 100vw, 436px" />

May 16, 2022 For agents

New smart-filters to handle posts with a large number of comments on Facebook

To make the everyday work of a customer service agent easier, we included a new set of filters to help you spend

Continue reading

Customer service release

<img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" class="attachment-post-thumbnail default-featured-img" alt="Customer service release" decoding="async" srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" sizes="(max-width: 436px) 100vw, 436px" />

May 16, 2022 For agents

Work together to handle large posts on social media using our new “handled” feature

It’s hard to keep a full overview of your customers’ engagement – not only across a large set of different channels but

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Customer service release

<img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" class="attachment-post-thumbnail default-featured-img" alt="Customer service release" decoding="async" srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" sizes="(max-width: 436px) 100vw, 436px" />

May 16, 2022 For agents

Handle any iOS and Android App Review as support tickets in Socialboards

Handle reviews and learn from your customers’ app experiences using our new integrations for Appstore and Google Play. Read more in our

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Customer service release

<img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" class="attachment-post-thumbnail default-featured-img" alt="Customer service release" decoding="async" srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" sizes="(max-width: 436px) 100vw, 436px" />

May 16, 2022 For agents

Even greater Twitter Support with our new Keywords integration

In addition to mentions and direct messages, Socialboards now offer you the opportunity to create support tickets based on specific Twitter keywords.

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Customer service release

<img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" class="attachment-post-thumbnail default-featured-img" alt="Customer service release" decoding="async" srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" sizes="(max-width: 436px) 100vw, 436px" />

May 16, 2022 For agents

May 2022 release summary

Update in progress. We’re happy to bring you a list of new and improved features. Some extra exciting new features for agents

Continue reading

Customer service release

<img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" class="attachment-post-thumbnail default-featured-img" alt="Customer service release" decoding="async" srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" sizes="(max-width: 436px) 100vw, 436px" />

March 25, 2022 For agents

Control your queues in Zisson interact directly from Socialboards

Applies to: Socialboards❤️Zisson clients, administrators As a multi-channel contact center solution, Zisson Interact lets you handle all your customer dialog from within

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Customer service release

<img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" class="attachment-post-thumbnail default-featured-img" alt="Customer service release" decoding="async" srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" sizes="(max-width: 436px) 100vw, 436px" />

March 18, 2022 Release notes

March 2022 release summary

We’re doing our best to enable you to provide excellent customer service across all channels! Check out the latest features and improvements

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