Skip to content

What's new in Socialboards

Release notes

  • All
  • Social Media
  • Support Widget
  • Insights & Reports
  • About us

New features and improvements

Customer service release
May 18, 2022 For agents

Receive customer reactions from Facebook Messenger tickets

This release includes reactions you get on your messages in Facebook Messenger. Small but important improvement.

Continue reading
Customer service release
May 18, 2022 For agents

Customer profile with an extended history of tickets and replies

To give you a better insight into who you’re having a conversation with, we included a new section called “Previous replies”. This

Continue reading
Customer service release
May 16, 2022 For agents

New smart-filters to handle posts with a large number of comments on Facebook

To make the everyday work of a customer service agent easier, we included a new set of filters to help you spend

Continue reading
Customer service release
May 16, 2022 For agents

Work together to handle large posts on social media using our new “handled” feature

It’s hard to keep a full overview of your customers’ engagement – not only across a large set of different channels but

Continue reading
Customer service release
May 16, 2022 For agents

Handle any iOS and Android App Review as support tickets in Socialboards

Handle reviews and learn from your customers’ app experiences using our new integrations for Appstore and Google Play. Read more in our

Continue reading
Customer service release
May 16, 2022 For agents

Even greater Twitter Support with our new Keywords integration

In addition to mentions and direct messages, Socialboards now offer you the opportunity to create support tickets based on specific Twitter keywords.

Continue reading
Customer service release
May 16, 2022 For agents

May 2022 release summary

Update in progress. We’re happy to bring you a list of new and improved features. Some extra exciting new features for agents

Continue reading
Customer service release
March 25, 2022 For agents

Control your queues in Zisson interact directly from Socialboards

Applies to: Socialboards❤️Zisson clients, administrators As a multi-channel contact center solution, Zisson Interact lets you handle all your customer dialog from within

Continue reading
Customer service release
March 21, 2022 For developers / Support Widget

Control what happens when a customer support chat ends

We introduced two new function in our support widget today – namely “endChatAction” and “closeWidgetAction”. Developers are now able to subscribe to

Continue reading
Customer service release
March 18, 2022 Release notes

March 2022 release summary

We’re doing our best to enable you to provide excellent customer service across all channels! Check out the latest features and improvements

Continue reading

Posts navigation

«Previous Posts 1 2 3 4 5 Next Posts»

By category

  • For administrators (6)
  • For agents (20)
  • For agents (7)
  • For developers (8)
  • Forms (1)
  • Insights & Reports (2)
  • Integrations and add-ins (1)
  • Release – December 2021 (9)
  • Release notes (5)
  • Social Media (1)
  • Support Widget (3)

Archives

  • November 2022
  • October 2022
  • September 2022
  • July 2022
  • May 2022
  • March 2022
  • December 2021
  • October 2021
  • September 2021
  • August 2021
  • January 2021

GET THE LASTEST NEWS BY EMAIL

My interests are:

Check your inbox or spam folder to confirm your subscription.

WordPress Theme: Maxwell by ThemeZee.