It’s hard to keep a full overview of your customers’ engagement – not only across a large set of different channels but
Continue reading
New features and improvements
Handle any iOS and Android App Review as support tickets in Socialboards
Handle reviews and learn from your customers’ app experiences using our new integrations for Appstore and Google Play. Read more in our
Continue reading
Even greater Twitter Support with our new Keywords integration
In addition to mentions and direct messages, Socialboards now offer you the opportunity to create support tickets based on specific Twitter keywords.
Continue reading
May 2022 release summary
Update in progress. We’re happy to bring you a list of new and improved features. Some extra exciting new features for agents
Continue reading
Control your queues in Zisson interact directly from Socialboards
Applies to: Socialboards❤️Zisson clients, administrators As a multi-channel contact center solution, Zisson Interact lets you handle all your customer dialog from within
Continue reading
Control what happens when a customer support chat ends
We introduced two new function in our support widget today – namely “endChatAction” and “closeWidgetAction”. Developers are now able to subscribe to
Continue reading
March 2022 release summary
We’re doing our best to enable you to provide excellent customer service across all channels! Check out the latest features and improvements
Continue reading
December 2021 release
New and awesome New toolbar with highly requested features including An activity counter and a shortlist of recent tickets on the customer
Continue reading
August 2021 release summary
Most important updates from this release New and awesome Instagram DM’s are now supported Sentiment analysis Giphy’s in live Chat New reporting
Continue reading
July 2021 release summary
The July release has mostly been upgrading the platform with legacy code and improving a lot of the components that work “under
Continue reading