To get a little more insight into your customers’ chat experience, we’ve added the option to add an additional comment in form of a text field. The comment will be visible just below the rating you’ve received, like shown in the image below:
Release – December 2021
Latest features, bugs and improvements released in December 2021.
New multi-select action to link 2 or more tickets
Create a link between two or more tickets using one simple click. Here’s how to do it:
Convert emails to support tickets
Private emails from customers – especially when you work with Customer Success – is as we all know inevitable. By using our new Outlook add-in, you’ll be able to convert emails to customer support tickets in just a few clicks. Follow the instructions in the video below to see how […]
Transaction information from Voyado CRM
This new integration allows you to do a quick lookup to see your customers’ latest transactions and messages from Voyado CRM. If you already have a Voyado account and an API key, simply log in as admin and navigate to Settings > Integrations in Socialboards and add the relevant information […]
Linked tickets counter
Grouping your tickets can be done in multiple ways in Socialboards. In addition to categories, tags and custom fields, we also include a function to directly link two or more tickets together. Once your tickets are connected, we now show an indicator in the new right-side toolbar to give you […]
Activity counter for new internal notes
As of today, it’s easier to see if a ticket has internal notes from other people in your team that you haven’t see yet. Check this area in the new right side toolbar to get a quick overview.
December 2021 release
New and awesome New toolbar with highly requested features including An activity counter and a shortlist of recent tickets on the customer card An activity counter for internal notes An activity counter for linked tickets New integration with Voyado CRM Detailed settings for read-only users and sharing of information Improved […]
Use reply-to headers to define creator in new tickets
As you might know, Socialboards offer its own form-builder which lets your customer get in touch by using fully customized forms. However, should you prefer to use your own forms we have some good news for you. Our latest update includes an option to define the reply-to header to control […]
New Webook on category change event
To our library of webhooks, we’ve added the option to monitor and act on category changes to tickets.
New API endpoint to get the full dialogue
Get requests can now be sent to https://api.socialboards.com/tickets/{{ticket-id}}/replies to fetch the replies of a ticket thread. That means that it’s possible to save a dialog with a client to your CRM or other relevant systems. Please make sure that your DPA supports this action before proceeding with this action. We’ll […]