Read-only users has by default no access to personal data. This includes inline images, attachments, custom field values, names etc. Starting today,
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Release notes
Latest features, bugs and improvements released in December 2021.
Read-only users has by default no access to personal data. This includes inline images, attachments, custom field values, names etc. Starting today,
Continue readingTo get a little more insight into your customers’ chat experience, we’ve added the option to add an additional comment in form
Continue readingTo our library of webhooks, we’ve added the option to monitor and act on category changes to tickets.
Continue readingGet requests can now be sent to https://api.socialboards.com/tickets/{{ticket-id}}/replies to fetch the replies of a ticket thread. That means that it’s possible to
Continue readingYou’re now able to control the opening hours of your Chat widget in greater detail, including multiple sessions per day. Check out
Continue readingThis new integration allows you to do a quick lookup to see your customers’ latest transactions and messages from Voyado CRM. If
Continue readingAs of today, it’s easier to see if a ticket has internal notes from other people in your team that you haven’t
Continue readingGrouping your tickets can be done in multiple ways in Socialboards. In addition to categories, tags and custom fields, we also include
Continue readingPrivate emails from customers – especially when you work with Customer Success – is as we all know inevitable. By using our
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