Release – December 2021

Latest features, bugs and improvements released in December 2021.

Customer service release

Detailed data access for read-only users

Read-only users has by default no access to personal data. This includes inline images, attachments, custom field values, names etc. Starting today, you can ease up on these limitations by allowing them to see information of your choice. Head over to General Company Settings > Security and simply choose the […]

Customer service release

Chat ratings now include additional comment option

To get a little more insight into your customers’ chat experience, we’ve added the option to add an additional comment in form of a text field. The comment will be visible just below the rating you’ve received, like shown in the image below:

Customer service release

New API endpoint to get the full dialogue

Get requests can now be sent to https://api.socialboards.com/tickets/{{ticket-id}}/replies to fetch the replies of a ticket thread. That means that it’s possible to save a dialog with a client to your CRM or other relevant systems. Please make sure that your DPA supports this action before proceeding with this action. We’ll […]

Customer service release

New and improved Chat Widget Calendar

You’re now able to control the opening hours of your Chat widget in greater detail, including multiple sessions per day. Check out your Widget settings by logging in as an admin and navigating to Widget Schedule Settings.

Customer service release

Transaction information from Voyado CRM

This new integration allows you to do a quick lookup to see your customers’ latest transactions and messages from Voyado CRM. If you already have a Voyado account and an API key, simply log in as admin and navigate to Settings > Integrations in Socialboards and add the relevant information […]

Customer service release

Linked tickets counter

Grouping your tickets can be done in multiple ways in Socialboards. In addition to categories, tags and custom fields, we also include a function to directly link two or more tickets together. Once your tickets are connected, we now show an indicator in the new right-side toolbar to give you […]

Customer service release

Convert emails to support tickets

Private emails from customers – especially when you work with Customer Success – is as we all know inevitable. By using our new Outlook add-in, you’ll be able to convert emails to customer support tickets in just a few clicks. Follow the instructions in the video below to see how […]