Release notes

Customer service release

March 2022 release

We’re doing our best to enable you to provide excellent customer service across all channels! Check out the latest features and improvements from March in the list below. For agents Enabled resizing inline images in editors Widget name in feed for chat tickets Include custom field values in email when […]

December 2021 release

December 2021 release

New and awesome New toolbar with highly requested features including An activity counter and a shortlist of recent tickets on the customer card An activity counter for internal notes An activity counter for linked tickets New integration with Voyado CRM Detailed settings for read-only users and sharing of information Improved […]

August 2021 release

August 2021 release summary

Most important updates from this release  New and awesome Instagram DM’s are now supported Sentiment analysis Giphy’s in live Chat New reporting KPI’s related to working hours Custom CSS available for the Chat widget Small but important Forms can now contain predefined values New agent filter to list your own […]

July 2021 release summary

The July release has mostly been upgrading the platform with legacy code and improving a lot of the components that work “under the hood”. A few improvements were published however; Chat Option to remove avatars Forms ability to set values from query string for category custom fields Mod11 account number […]

Releases prior to 2021

Releases prior to 2021 (no)

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