Insights & Reports

Customer service release

KPI’s related to business hours

In today’s reports, your able to measure every action taken by your customer support agents. By using our new KPI filters, you can limit these KPI’s to measure response time and other actions related to your company business hours setting in Socialboards. Simply navigate to Settings > General Company Settings […]

Sentiment analysis Socialboards

Sentiment analysis

How great would it be to be able to capture the mood of any email conversation, live chat or even facebook post? We’re currently launching the beta version of our ML-based, 360 sentiment analysis for any ticket, comment or reply in your inbox. All GDPR secure, and with the power […]