Our product updates
We introduced two new function in our support widget today – namely “endChatAction” and “closeWidgetAction”. Developers are now able to subscribe to these events and create functions to control the widgets’ behaviour. Great for websites, and even greater for integrated solutions with native mobile apps.
As you might know, Socialboards offer its own form-builder which lets your customer get in touch by using fully customized forms. However, should you prefer to use your own forms we have some good news for you. Our latest update includes an option to define the reply-to header to control […]
To our library of webhooks, we’ve added the option to monitor and act on category changes to tickets.
Get requests can now be sent to https://api.socialboards.com/tickets/{{ticket-id}}/replies to fetch the replies of a ticket thread. That means that it’s possible to save a dialog with a client to your CRM or other relevant systems. Please make sure that your DPA supports this action before proceeding with this action. We’ll […]
We’ll focus on the .com domain only moving forward, but will keep our products running on socialboards.no until August 2023. Product/Service Expiration API August 2021 Forms August 2023 FAQs August 2023