For developers

Customer service release

Control what happens when a customer support chat ends

We introduced two new function in our support widget today – namely “endChatAction” and “closeWidgetAction”. Developers are now able to subscribe to these events and create functions to control the widgets’ behaviour. Great for websites, and even greater for integrated solutions with native mobile apps.

Customer service release

Use reply-to headers to define creator in new tickets

As you might know, Socialboards offer its own form-builder which lets your customer get in touch by using fully customized forms. However, should you prefer to use your own forms we have some good news for you. Our latest update includes an option to define the reply-to header to control […]

Customer service release

New API endpoint to get the full dialogue

Get requests can now be sent to https://api.socialboards.com/tickets/{{ticket-id}}/replies to fetch the replies of a ticket thread. That means that it’s possible to save a dialog with a client to your CRM or other relevant systems. Please make sure that your DPA supports this action before proceeding with this action. We’ll […]

Customer service release

.no domain deprecated

We’ll focus on the .com domain only moving forward, but will keep our products running on socialboards.no until August 2023. Product/Service Expiration API August 2021 Forms August 2023 FAQs August 2023