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Category: For developers

October 10, 2022 For administrators / For developers

Reviews from Bazaarvoice

Bazaarvoice provides a platform to collect ratings & reviews for products in your webshop. It allows consumers to view moderated review content

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Socialboards developer resources
November 4, 2022 For developers

New API endpoint to fetch log ticket log entries

Need to spice up your integration with more details about what happened to a customer support ticket? Check out this new endpoint,

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Socialboards developer resources
November 4, 2022 For developers

New API endpoint to fetch users

We released a new endpoint today, to fetch users related to your Socialboards Inbox. Read more about it in our developer portal.

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Customer service release
March 21, 2022 For developers / Support Widget

Control what happens when a customer support chat ends

We introduced two new function in our support widget today – namely “endChatAction” and “closeWidgetAction”. Developers are now able to subscribe to

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Customer service release
December 24, 2021 For developers

Use reply-to headers to define creator in new tickets

As you might know, Socialboards offer its own form-builder which lets your customer get in touch by using fully customized forms. However,

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Customer service release
December 17, 2021 For developers / Release - December 2021

New Webook on category change event

To our library of webhooks, we’ve added the option to monitor and act on category changes to tickets.

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Customer service release
December 17, 2021 For developers / Release - December 2021

New API endpoint to get the full dialogue

Get requests can now be sent to https://api.socialboards.com/tickets/{{ticket-id}}/replies to fetch the replies of a ticket thread. That means that it’s possible to

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Customer service release
September 30, 2021 For developers

.no domain deprecated

We’ll focus on the .com domain only moving forward, but will keep our products running on socialboards.no until August 2023. Product/Service Expiration

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  • Release – December 2021 (9)
  • Release notes (5)
  • Social Media (1)
  • Support Widget (3)

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