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Category: For agents

Customer service release
March 19, 2023 For agents

March 2023 release summary

We are excited to share the latest updates and improvements to our SaaS product. This is a summary of our March 2023

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May 18, 2022 For agents

Sentiment analysis on every single comment in social media posts

Thanks to artificial intelligence, Socialboards can now provide you with important insight into how your customers feel about your brand and specific

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September 5, 2022 For agents

Comments from Dark Posts

Last week, we added support for a new Facebook API, which includes comments from Dark Posts and posts created using Placement Asset

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Customer service release
May 18, 2022 For agents

Agents’ chat aliases in summaries sent by email

When Agent aliases are enabled for chat tickets, we changed the logic to include only the alias (instead of the full name

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Customer service release
May 18, 2022 For agents

Keeping the reply editor sticky at the bottom of the chat screen

Based on a number of client requests, we decided to make the reply field for chat tickets sticky at the bottom of

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Customer service release
May 18, 2022 For agents

Delete Facebook comments directly from Socialboards

Today, we added the option to delete comments directly from your Socialboards inbox.

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Customer service release
May 18, 2022 For agents

Receive customer reactions from Facebook Messenger tickets

This release includes reactions you get on your messages in Facebook Messenger. Small but important improvement.

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Customer service release
May 18, 2022 For agents

Customer profile with an extended history of tickets and replies

To give you a better insight into who you’re having a conversation with, we included a new section called “Previous replies”. This

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Customer service release
May 16, 2022 For agents

New smart-filters to handle posts with a large number of comments on Facebook

To make the everyday work of a customer service agent easier, we included a new set of filters to help you spend

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Customer service release
May 16, 2022 For agents

Work together to handle large posts on social media using our new “handled” feature

It’s hard to keep a full overview of your customers’ engagement – not only across a large set of different channels but

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