Handle reviews and learn from your customers’ app experiences using our new integrations for Appstore and Google Play. Read more in our installation guide.
In addition to mentions and direct messages, Socialboards now offer you the opportunity to create support tickets based on specific Twitter keywords. Simply log in using your admin user, navigate to Installation > Twitter, and add the words you would like to monitor.
Applies to: Socialboards❤️Zisson clients, administrators As a multi-channel contact center solution, Zisson Interact lets you handle all your customer dialog from within one application. Our new integration lets you control a support ticket, directly from your Socialboard. Simply map two or more categories to your queues, and your agent will […]
Videos can be useful when writing a good how-to article for your customers. As of today, you’re able to easily add inline videos (not only attachments) to your faq articles.
Create a link between two or more tickets using one simple click. Here’s how to do it:
Applies to: Forms, FAQs We now allow admins to include GTM in faqs and forms.
Applies to: Chat tickets, Support Widget, Inbox As you might now, Socialboards allows you to add as many different chat widgets as you want to your website. The ticket feed now includes the name of the widget that the customer used when contacted you.
A column was added to the article view, to present the last editor of each topic.
Applies to: Customer replies, Agent signatures You can now drag the corner of an inline image to resize it from within the editor.
Applies to: internal forms and forwarding When you’re creating tickets from within the inbox, you have the option to send a copy of the information to the client. As of today, you can manually decide to include custom fields as well. This is what this process looks like from an […]