Category: For agents

Thanks to artificial intelligence, Socialboards can now provide you with important insight into how your customers feel about your brand and specific

When Agent aliases are enabled for chat tickets, we changed the logic to include only the alias (instead of the full name

Based on a number of client requests, we decided to make the reply field for chat tickets sticky at the bottom of

Today, we added the option to delete comments directly from your Socialboards inbox.

This release includes reactions you get on your messages in Facebook Messenger. Small but important improvement.

To give you a better insight into who you’re having a conversation with, we included a new section called “Previous replies”. This

To make the everyday work of a customer service agent easier, we included a new set of filters to help you spend

It’s hard to keep a full overview of your customers’ engagement – not only across a large set of different channels but

Handle reviews and learn from your customers’ app experiences using our new integrations for Appstore and Google Play. Read more in our