For administrators Archives - What's new in Socialboards

October 10, 2022 For administrators / For developers

Reviews from Bazaarvoice

Bazaarvoice provides a platform to collect ratings & reviews for products in your webshop. It allows consumers to view moderated review content

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September 5, 2022 For administrators

New admin dashboard released

Say hi to the Socialboards Admin Dashboard version 2! The new and improved dashboard – which is included for all our paying

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Customer service release

<img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" class="attachment-post-thumbnail default-featured-img" alt="Customer service release" decoding="async" srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" sizes="(max-width: 436px) 100vw, 436px" />

July 7, 2022 For administrators

Modify the customer card

A new configuration option for (custom) fields enables you to add more information to the customer card of each ticket. This lets

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Customer service release

<img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" class="attachment-post-thumbnail default-featured-img" alt="Customer service release" decoding="async" srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" sizes="(max-width: 436px) 100vw, 436px" />

December 17, 2021 For administrators / Release - December 2021

Detailed data access for read-only users

Read-only users has by default no access to personal data. This includes inline images, attachments, custom field values, names etc. Starting today,

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Customer service release

<img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" class="attachment-post-thumbnail default-featured-img" alt="Customer service release" decoding="async" srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" sizes="(max-width: 436px) 100vw, 436px" />

December 17, 2021 For administrators / Release - December 2021

New and improved Chat Widget Calendar

You’re now able to control the opening hours of your Chat widget in greater detail, including multiple sessions per day. Check out

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Customer service release

<img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" class="attachment-post-thumbnail default-featured-img" alt="Customer service release" decoding="async" srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" sizes="(max-width: 436px) 100vw, 436px" />

October 28, 2021 For administrators

Rules for sub-channels

Want to improve your company’s workflow? Our rules engine now support using sub-channels as a condition. This enables you to for example

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