For administrators

Customer service release

Detailed data access for read-only users

Read-only users has by default no access to personal data. This includes inline images, attachments, custom field values, names etc. Starting today, you can ease up on these limitations by allowing them to see information of your choice. Head over to General Company Settings > Security and simply choose the […]

Customer service release

New and improved Chat Widget Calendar

You’re now able to control the opening hours of your Chat widget in greater detail, including multiple sessions per day. Check out your Widget settings by logging in as an admin and navigating to Widget Schedule Settings.

Customer service release

Rules for sub-channels

Want to improve your company’s workflow? Our rules engine now support using sub-channels as a condition. This enables you to for example move Facebook mentions into a separate category or send an automatic reply when someone contacts your through Twitter DM’s.