Author: admin

Customer service release

Modify the customer card

A new configuration option for (custom) fields enables you to add more information to the customer card of each ticket. This lets you see the clients phonenumber, ordernumber, quote reference or any other value, while working on a ticket. Check out this FAQ article to learn how to add any […]

Customer service release

Customer profile with an extended history of tickets and replies

To give you a better insight into who you’re having a conversation with, we included a new section called “Previous replies”. This section will show you the latest replies and also comments from social media posts that the customer has engaged in. The full historic overview of all your conversations […]

Customer service release

Sentiment analysis on every single comment in social media posts

Thanks to artificial intelligence, Socialboards can now provide you with important insight into how your customers feel about your brand and specific posts. It also allows for your agents to quickly identify and answer unhappy customers in large threads, to show professionalism to your social audience. Click on a Facebook […]