We are excited to share the latest updates and improvements to our SaaS product. This is a summary of our March 2023
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Author: admin
Reviews from Bazaarvoice
Bazaarvoice provides a platform to collect ratings & reviews for products in your webshop. It allows consumers to view moderated review content
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New admin dashboard released
Say hi to the Socialboards Admin Dashboard version 2! The new and improved dashboard – which is included for all our paying
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Sentiment analysis on every single comment in social media posts
Thanks to artificial intelligence, Socialboards can now provide you with important insight into how your customers feel about your brand and specific
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Comments from Dark Posts
Last week, we added support for a new Facebook API, which includes comments from Dark Posts and posts created using Placement Asset
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Modify the customer card
A new configuration option for (custom) fields enables you to add more information to the customer card of each ticket. This lets
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Agents’ chat aliases in summaries sent by email
When Agent aliases are enabled for chat tickets, we changed the logic to include only the alias (instead of the full name
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Keeping the reply editor sticky at the bottom of the chat screen
Based on a number of client requests, we decided to make the reply field for chat tickets sticky at the bottom of
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Delete Facebook comments directly from Socialboards
Today, we added the option to delete comments directly from your Socialboards inbox.
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Receive customer reactions from Facebook Messenger tickets
This release includes reactions you get on your messages in Facebook Messenger. Small but important improvement.
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