Author: admin

Outlook add-in

Convert emails to support tickets

Private emails from customers – especially when you work with Customer Success – is as we all know inevitable. By using our new Outlook add-in, you’ll be able to convert emails to customer support tickets in just a few clicks. Follow the instructions in the video below to see how […]

Developer updates Socialboards

.no domain deprecated

We’ll focus on the .com domain only moving forward, but will keep our products running on until August 2023. Product/Service Expiration API August 2021 Forms August 2023 FAQs August 2023

Socialboards forms

Forms with predefined values

Your form builder now includes the option to set default values for these form elements: single and multirow text fields dropdowns checkboxes and radiobuttons date fields number fields

New Widget styling options

Good news for anyone wanting to adapt even more of their company’s look and feel to the Socialboards Support Widget. Today, we added the option to add your own css to fully control the GUI of your Chat, FAQ and forms inside the widget.

KPI’s related to business hours

In today’s reports, your able to measure every action taken by your customer support agents. By using our new KPI filters, you can limit these KPI’s to measure response time and other actions related to your company business hours setting in Socialboards. Simply navigate to Settings > General Company Settings […]

July 2021 release summary

The July release has mostly been upgrading the platform with legacy code and improving a lot of the components that work “under the hood”. A few improvements were published however; Chat Option to remove avatars Forms ability to set values from query string for category custom fields Mod11 account number […]

August 2021 release

August 2021 release summary

Most important updates from this releaseĀ  New and awesome Instagram DM’s are now supported Sentiment analysis Giphy’s in live Chat New reporting KPI’s related to working hours Custom CSS available for the Chat widget Small but important Forms can now contain predefined values New agent filter to list your own […]