Sentiment analysis on every single comment in social media posts

Thanks to artificial intelligence, Socialboards can now provide you with important insight into how your customers feel about your brand and specific posts. It also allows for your agents to quickly identify and answer unhappy customers in large threads, to show professionalism to your social audience.

Click on a Facebook post and look for this tag below each comment:

Sentiment analysis and confidence score for social media tickets

Please note that Sentiment analysis is an addon that need to be a part of your Socialboards subscription. Get in touch through any of these channels for more information.