Customer service release

Work together to handle large posts on social media using our new “handled” feature

It’s hard to keep a full overview of your customers’ engagement – not only across a large set of different channels but also in posts that contain possibly hundreds of comments.

Our new “handled” features make it easier for customer service teams to work together to handle those huge threads.

As shown below, the Handled/Unhandled status is changed by a single click on the Facebook Comment and indicated by a colored frame and a checkmark to the right of the content.

To get an overview of which comments still need your team’s attention, use the filters in the top bar of the Facebook post.