Update in progress.
We’re happy to bring you a list of new and improved features. Some extra exciting new features for agents working with reviews and SoMe tickets in this release, in addition to finally letting you handle reviews for your mobile apps ✨
For early readers, please note that these updates will be available from the morning of May 17th.
New channels supported
Working with tickets
- New collaboration feature for social media posts – “Handled comments”
- New filters for social media posts
- New sentiment analyzer for social media comments
- New notification section for social media comments. Also applies to mobile apps.
- Receive customer reactions from Facebook Messenger tickets
- Delete Facebook comments directly from Socialboards
- Sticky reply field in Chat tickets
- Agent aliases in chat summaries
- Social media comments listed in the customer profile view
Working with Chat tickets
- New and improved version of the Kindly bot integration
- Custom fields with regex
For admins
- Control user roles from Azure AD
- SSO login
- more options to control data access for read-only users
Other things worth mentioning
- Tickets from unknown senders
- Products facing the customer are now WCAG compliant. What does it mean? (all fields available from the keyboard, can be read out using a reader, hover information, autocomplete when usable, etc)
- Danish language supported
- Faster Twitter @Mentions
For developers
- new endpoint to fetch the chat calendar
- improvements as to how attachments in external storage are handled
For Zisson Interaction users
- Notifications when new replies enter an existing thread
For Zisson
- Limitations to the number of keywords you can add
- Fixed issues surrounding vacation messages/auto-replies to client communities
- Company-level
- Security upgrades
- unknown sender creates and links new ticket