May 2022 release

Update in progress.

We’re happy to bring you a list of new and improved features. Some extra exciting new features for agents working with reviews and SoMe tickets in this release, in addition to finally letting you handle reviews for your mobile apps ✨

For early readers, please note that these updates will be available from the morning of May 17th.

New channels supported

Working with tickets

Working with Chat tickets

  • New and improved version of the Kindly bot integration
  • Custom fields with regex

For admins

  • Control user roles from Azure AD
  • SSO login
  • more options to control data access for read-only users

Other things worth mentioning

  • Tickets from unknown senders
  • Products facing the customer are now WCAG compliant. What does it mean? (all fields available from the keyboard, can be read out using a reader, hover information, autocomplete when usable, etc)
  • Danish language supported
  • Faster Twitter @Mentions

For developers

  • new endpoint to fetch the chat calendar
  • improvements as to how attachments in external storage are handled

For Zisson Interaction users

  • Notifications when new replies enter an existing thread

For Zisson

  • Limitations to the number of keywords you can add
  • Fixed issues surrounding vacation messages/auto-replies to client communities
  • Company-level
  • Security upgrades
  • unknown sender creates and links new ticket