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Month: May 2022

May 18, 2022 For agents

Sentiment analysis on every single comment in social media posts

Thanks to artificial intelligence, Socialboards can now provide you with important insight into how your customers feel about your brand and specific

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Customer service release
May 18, 2022 For agents

Agents’ chat aliases in summaries sent by email

When Agent aliases are enabled for chat tickets, we changed the logic to include only the alias (instead of the full name

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Customer service release
May 18, 2022 For agents

Keeping the reply editor sticky at the bottom of the chat screen

Based on a number of client requests, we decided to make the reply field for chat tickets sticky at the bottom of

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Customer service release
May 18, 2022 For agents

Delete Facebook comments directly from Socialboards

Today, we added the option to delete comments directly from your Socialboards inbox.

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Customer service release
May 18, 2022 For agents

Receive customer reactions from Facebook Messenger tickets

This release includes reactions you get on your messages in Facebook Messenger. Small but important improvement.

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Customer service release
May 18, 2022 For agents

Customer profile with an extended history of tickets and replies

To give you a better insight into who you’re having a conversation with, we included a new section called “Previous replies”. This

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Customer service release
May 16, 2022 For agents

New smart-filters to handle posts with a large number of comments on Facebook

To make the everyday work of a customer service agent easier, we included a new set of filters to help you spend

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Customer service release
May 16, 2022 For agents

Work together to handle large posts on social media using our new “handled” feature

It’s hard to keep a full overview of your customers’ engagement – not only across a large set of different channels but

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Customer service release
May 16, 2022 For agents

Handle any iOS and Android App Review as support tickets in Socialboards

Handle reviews and learn from your customers’ app experiences using our new integrations for Appstore and Google Play. Read more in our

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Customer service release
May 16, 2022 For agents

Even greater Twitter Support with our new Keywords integration

In addition to mentions and direct messages, Socialboards now offer you the opportunity to create support tickets based on specific Twitter keywords.

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