Thanks to artificial intelligence, Socialboards can now provide you with important insight into how your customers feel about your brand and specific
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Release notes
Thanks to artificial intelligence, Socialboards can now provide you with important insight into how your customers feel about your brand and specific
Continue readingWhen Agent aliases are enabled for chat tickets, we changed the logic to include only the alias (instead of the full name
Continue readingBased on a number of client requests, we decided to make the reply field for chat tickets sticky at the bottom of
Continue readingToday, we added the option to delete comments directly from your Socialboards inbox.
Continue readingThis release includes reactions you get on your messages in Facebook Messenger. Small but important improvement.
Continue readingTo give you a better insight into who you’re having a conversation with, we included a new section called “Previous replies”. This
Continue readingTo make the everyday work of a customer service agent easier, we included a new set of filters to help you spend
Continue readingIt’s hard to keep a full overview of your customers’ engagement – not only across a large set of different channels but
Continue readingHandle reviews and learn from your customers’ app experiences using our new integrations for Appstore and Google Play. Read more in our
Continue readingIn addition to mentions and direct messages, Socialboards now offer you the opportunity to create support tickets based on specific Twitter keywords.
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