We’re doing our best to enable you to provide excellent customer service across all channels! Check out the latest features and improvements from March in the list below.
For agents
- Enabled resizing inline images in editors
- Widget name in feed for chat tickets
- Include custom field values in email when forwarding or creating new internal tickets
- Improved the looks of carousel ads across social media channels
- Improved the notes function with regards to mentions and notifications
For FAQ editors
For admins
- Our “Magic Support Widget” now supports chat ended actions
- Added the option to include Google Tag Manager tag to your FAQ’s and forms
Integrations
- New and improved version of the Zisson Interact Smart Queue integration
- You can now define a category for a support ticket when using the Socialboards Outlook Addin
For developers