Applies to: Socialboards❤️Zisson clients, administrators As a multi-channel contact center solution, Zisson Interact lets you handle all your customer dialog from within
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Month: March 2022
Control what happens when a customer support chat ends
We introduced two new function in our support widget today – namely “endChatAction” and “closeWidgetAction”. Developers are now able to subscribe to
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March 2022 release summary
We’re doing our best to enable you to provide excellent customer service across all channels! Check out the latest features and improvements
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FAQ articles now support inline videos
Videos can be useful when writing a good how-to article for your customers. As of today, you’re able to easily add inline
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Support for Google Tag Manager
Applies to: Forms, FAQs We now allow admins to include GTM in faqs and forms.
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See which widget a chat came from
Applies to: Chat tickets, Support Widget, Inbox As you might now, Socialboards allows you to add as many different chat widgets as
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View last editor of a faq article
A column was added to the article view, to present the last editor of each topic.
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Resizing inline images
Applies to: Customer replies, Agent signatures You can now drag the corner of an inline image to resize it from within the
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Include custom field values in emails automatically
Applies to: internal forms and forwarding When you’re creating tickets from within the inbox, you have the option to send a copy
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