Our product updates
Applies to: Socialboards❤️Zisson clients, administrators As a multi-channel contact center solution, Zisson Interact lets you handle all your customer dialog from within one application. Our new integration lets you control a support ticket, directly from your Socialboard. Simply map two or more categories to your queues, and your agent will […]
We introduced two new function in our support widget today – namely “endChatAction” and “closeWidgetAction”. Developers are now able to subscribe to these events and create functions to control the widgets’ behaviour. Great for websites, and even greater for integrated solutions with native mobile apps.
We’re doing our best to enable you to provide excellent customer service across all channels! Check out the latest features and improvements from March in the list below. For agents Enabled resizing inline images in editors Widget name in feed for chat tickets Include custom field values in email when […]
Videos can be useful when writing a good how-to article for your customers. As of today, you’re able to easily add inline videos (not only attachments) to your faq articles.
Applies to: Forms, FAQs We now allow admins to include GTM in faqs and forms.
Applies to: Chat tickets, Support Widget, Inbox As you might now, Socialboards allows you to add as many different chat widgets as you want to your website. The ticket feed now includes the name of the widget that the customer used when contacted you.
A column was added to the article view, to present the last editor of each topic.
Applies to: Customer replies, Agent signatures You can now drag the corner of an inline image to resize it from within the editor.
Applies to: internal forms and forwarding When you’re creating tickets from within the inbox, you have the option to send a copy of the information to the client. As of today, you can manually decide to include custom fields as well. This is what this process looks like from an […]