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What's new in Socialboards

Release notes

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Month: March 2022

Customer service release
March 25, 2022 For agents

Control your queues in Zisson interact directly from Socialboards

Applies to: Socialboards❤️Zisson clients, administrators As a multi-channel contact center solution, Zisson Interact lets you handle all your customer dialog from within

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Customer service release
March 21, 2022 For developers / Support Widget

Control what happens when a customer support chat ends

We introduced two new function in our support widget today – namely “endChatAction” and “closeWidgetAction”. Developers are now able to subscribe to

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Customer service release
March 18, 2022 Release notes

March 2022 release summary

We’re doing our best to enable you to provide excellent customer service across all channels! Check out the latest features and improvements

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Customer service release
March 25, 2022 For agents

FAQ articles now support inline videos

Videos can be useful when writing a good how-to article for your customers. As of today, you’re able to easily add inline

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Customer service release
March 25, 2022 For agents

Support for Google Tag Manager

Applies to: Forms, FAQs We now allow admins to include GTM in faqs and forms.

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Customer service release
March 25, 2022 For agents

See which widget a chat came from

Applies to: Chat tickets, Support Widget, Inbox As you might now, Socialboards allows you to add as many different chat widgets as

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Customer service release
March 25, 2022 For agents

View last editor of a faq article

A column was added to the article view, to present the last editor of each topic.

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Customer service release
March 25, 2022 For agents

Resizing inline images

Applies to: Customer replies, Agent signatures You can now drag the corner of an inline image to resize it from within the

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Customer service release
March 25, 2022 For agents

Include custom field values in emails automatically

Applies to: internal forms and forwarding When you’re creating tickets from within the inbox, you have the option to send a copy

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By category

  • For administrators (6)
  • For agents (20)
  • For agents (7)
  • For developers (8)
  • Forms (1)
  • Insights & Reports (2)
  • Integrations and add-ins (1)
  • Release – December 2021 (9)
  • Release notes (5)
  • Social Media (1)
  • Support Widget (3)

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