Month: December 2021

Customer service release

Linked tickets counter

Grouping your tickets can be done in multiple ways in Socialboards. In addition to categories, tags and custom fields, we also include a function to directly link two or more tickets together. Once your tickets are connected, we now show an indicator in the new right-side toolbar to give you […]

Customer service release

New toolbar shows customer activity

The new toolbar gives you a quick and easy overview of your customer’s activity, without unnecessary clicks. A counter is placed on the top element in the toolbar, together with a shortlist of the 5 latest tickets from this person.