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December 2021 release

Written by admin Published on December 16, 2021 in Release notes

New and awesome

  • New toolbar with highly requested features including
    • An activity counter and a shortlist of recent tickets on the customer card
    • An activity counter for internal notes
    • An activity counter for linked tickets
  • New integration with Voyado CRM
  • Detailed settings for read-only users and sharing of information
  • Improved calendar to better control chat availability
  • Our Outlook add-in to convert emails to tickets are now officially available in the Microsoft Add-in store

Small but important

  • Use reply-to headers to define creator in new tickets
  • Updated Emoji set for all relevant channels
  • Improved email loop detector
  • Notes lets you know when someone replies (without mentions)
  • Ticket forwarding enabled for Chat and SoMe tickets
  • New multi-select action to link 2 or more tickets
  • Chat ratings (thumbs up/down) now includes an additional freetext feedback field
  • Alert on Unsaved Changes to Custom field values in the inbox

For developers

  • New Public API endpoint to fetch an entire dialogue
  • New Webhook event to act on ticket category changes

Tags

release
August 2021 release August 2021 release summary
March 2022 release Customer service release

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