New and awesome
- New toolbar with highly requested features including
- New integration with Voyado CRM
- Detailed settings for read-only users and sharing of information
- Improved calendar to better control chat availability
- Our Outlook add-in to convert emails to tickets are now officially available in the Microsoft Add-in store
Small but important
- Use reply-to headers to define creator in new tickets
- Updated Emoji set for all relevant channels
- Improved email loop detector
- Notes lets you know when someone replies (without mentions)
- Ticket forwarding enabled for Chat and SoMe tickets
- New multi-select action to link 2 or more tickets
- Chat ratings (thumbs up/down) now includes an additional freetext feedback field
- Alert on Unsaved Changes to Custom field values in the inbox
For developers
- New Public API endpoint to fetch an entire dialogue
- New Webhook event to act on ticket category changes