December 2021 - What's new in Socialboards

December 2021 release

December 16, 2021 Release notes

December 2021 release

New and awesome New toolbar with highly requested features including An activity counter and a shortlist of recent tickets on the customer

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Customer service release

<img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img" alt="Customer service release" decoding="async" srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" sizes="(max-width: 436px) 100vw, 436px" />

December 17, 2021 For administrators / Release - December 2021

Detailed data access for read-only users

Read-only users has by default no access to personal data. This includes inline images, attachments, custom field values, names etc. Starting today,

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Customer service release

<img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img" alt="Customer service release" decoding="async" srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" sizes="(max-width: 436px) 100vw, 436px" />

December 24, 2021 For agents

New multi-select action to link 2 or more tickets

Create a link between two or more tickets using one simple click. Here’s how to do it:

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Customer service release

<img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img" alt="Customer service release" decoding="async" srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" sizes="(max-width: 436px) 100vw, 436px" />

December 24, 2021 For developers

Use reply-to headers to define creator in new tickets

As you might know, Socialboards offer its own form-builder which lets your customer get in touch by using fully customized forms. However,

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Customer service release

<img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img" alt="Customer service release" decoding="async" srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" sizes="(max-width: 436px) 100vw, 436px" />

December 17, 2021 For agents / Release - December 2021

Chat ratings now include additional comment option

To get a little more insight into your customers’ chat experience, we’ve added the option to add an additional comment in form

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Customer service release

<img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img" alt="Customer service release" decoding="async" srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" sizes="(max-width: 436px) 100vw, 436px" />

December 17, 2021 For developers / Release - December 2021

New Webook on category change event

To our library of webhooks, we’ve added the option to monitor and act on category changes to tickets.

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Customer service release

<img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img" alt="Customer service release" decoding="async" srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" sizes="(max-width: 436px) 100vw, 436px" />

December 17, 2021 For developers / Release - December 2021

New API endpoint to get the full dialogue

Get requests can now be sent to https://api.socialboards.com/tickets/{{ticket-id}}/replies to fetch the replies of a ticket thread. That means that it’s possible to

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Customer service release

<img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img" alt="Customer service release" decoding="async" srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" sizes="(max-width: 436px) 100vw, 436px" />

December 17, 2021 For administrators / Release - December 2021

New and improved Chat Widget Calendar

You’re now able to control the opening hours of your Chat widget in greater detail, including multiple sessions per day. Check out

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Customer service release

<img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img" alt="Customer service release" decoding="async" srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" sizes="(max-width: 436px) 100vw, 436px" />

December 16, 2021 For agents / Release - December 2021

Transaction information from Voyado CRM

This new integration allows you to do a quick lookup to see your customers’ latest transactions and messages from Voyado CRM. If

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Customer service release

<img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" alt="Customer service release" decoding="async" data-srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" data-src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" data-sizes="(max-width: 436px) 100vw, 436px" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img width="436" height="300" src="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg" class="attachment-post-thumbnail size-post-thumbnail wp-post-image default-featured-img" alt="Customer service release" decoding="async" srcset="https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march.jpg 436w, https://socialboards.com/whats-new/wp-content/uploads/sites/9/2022/03/new-features-in-march-300x206.jpg 300w" sizes="(max-width: 436px) 100vw, 436px" />

December 16, 2021 For agents / Release - December 2021

Activity counter for new internal notes

As of today, it’s easier to see if a ticket has internal notes from other people in your team that you haven’t

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