New and awesome New toolbar with highly requested features including An activity counter and a shortlist of recent tickets on the customer
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Month: December 2021
Detailed data access for read-only users
Read-only users has by default no access to personal data. This includes inline images, attachments, custom field values, names etc. Starting today,
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New multi-select action to link 2 or more tickets
Create a link between two or more tickets using one simple click. Here’s how to do it:
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Use reply-to headers to define creator in new tickets
As you might know, Socialboards offer its own form-builder which lets your customer get in touch by using fully customized forms. However,
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Chat ratings now include additional comment option
To get a little more insight into your customers’ chat experience, we’ve added the option to add an additional comment in form
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New Webook on category change event
To our library of webhooks, we’ve added the option to monitor and act on category changes to tickets.
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New API endpoint to get the full dialogue
Get requests can now be sent to https://api.socialboards.com/tickets/{{ticket-id}}/replies to fetch the replies of a ticket thread. That means that it’s possible to
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New and improved Chat Widget Calendar
You’re now able to control the opening hours of your Chat widget in greater detail, including multiple sessions per day. Check out
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Transaction information from Voyado CRM
This new integration allows you to do a quick lookup to see your customers’ latest transactions and messages from Voyado CRM. If
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Activity counter for new internal notes
As of today, it’s easier to see if a ticket has internal notes from other people in your team that you haven’t
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