Our product updates
New and awesome New toolbar with highly requested features including An activity counter and a shortlist of recent tickets on the customer card An activity counter for internal notes An activity counter for linked tickets New integration with Voyado CRM Detailed settings for read-only users and sharing of information Improved […]
Read-only users has by default no access to personal data. This includes inline images, attachments, custom field values, names etc. Starting today, you can ease up on these limitations by allowing them to see information of your choice. Head over to General Company Settings > Security and simply choose the […]
Create a link between two or more tickets using one simple click. Here’s how to do it:
As you might know, Socialboards offer its own form-builder which lets your customer get in touch by using fully customized forms. However, should you prefer to use your own forms we have some good news for you. Our latest update includes an option to define the reply-to header to control […]
To get a little more insight into your customers’ chat experience, we’ve added the option to add an additional comment in form of a text field. The comment will be visible just below the rating you’ve received, like shown in the image below:
To our library of webhooks, we’ve added the option to monitor and act on category changes to tickets.
Get requests can now be sent to https://api.socialboards.com/tickets/{{ticket-id}}/replies to fetch the replies of a ticket thread. That means that it’s possible to save a dialog with a client to your CRM or other relevant systems. Please make sure that your DPA supports this action before proceeding with this action. We’ll […]
You’re now able to control the opening hours of your Chat widget in greater detail, including multiple sessions per day. Check out your Widget settings by logging in as an admin and navigating to Widget Schedule Settings.
This new integration allows you to do a quick lookup to see your customers’ latest transactions and messages from Voyado CRM. If you already have a Voyado account and an API key, simply log in as admin and navigate to Settings > Integrations in Socialboards and add the relevant information […]
As of today, it’s easier to see if a ticket has internal notes from other people in your team that you haven’t see yet. Check this area in the new right side toolbar to get a quick overview.