Month: October 2021

Customer service release

Rules for sub-channels

Want to improve your company’s workflow? Our rules engine now support using sub-channels as a condition. This enables you to for example move Facebook mentions into a separate category or send an automatic reply when someone contacts your through Twitter DM’s.

Customer service release

Convert emails to support tickets

Private emails from customers – especially when you work with Customer Success – is as we all know inevitable. By using our new Outlook add-in, you’ll be able to convert emails to customer support tickets in just a few clicks. Follow the instructions in the video below to see how […]