Sentiment analysis

How great would it be to be able to capture the mood of any email conversation, live chat or even facebook post? We’re currently launching the beta version of our ML-based, 360 sentiment analysis for any ticket, comment or reply in your inbox. All GDPR secure, and with the power to give you the insight you need to react and adapt if your customers are not happy.

Interested? Get in touch with our Customer Success Team and we’ll give you a quick demo of how to get more insights into customer sentiment across support channels.