The July release has mostly been upgrading the platform with legacy code and improving a lot of the components that work “under the hood”. A few improvements were published however;
Chat
- Option to remove avatars
Forms
- ability to set values from query string for category custom fields
- Mod11 account number verification in forms (Norwegian account numbers only for now)
- ability to set max number of characters in a number field (forms)
Working with tickets
- corrected height/width ratio of inline images (mostly applicable to emails)
- optimized previews of large attachments
- Ability to share custom filters with specific users
- larger modal window when creating tickets internally and when forwarding tickets
- Add ability to mark a custom filter as favorite and set order
Configuration
- Automatically add a tag using conditions in the rules engine
- Added reply templates, signatures and attachments in forwarding form