Month: August 2021

August 2021 release

August 2021 release summary

Most important updates from this release  New and awesome Instagram DM’s are now supported Sentiment analysis Giphy’s in live Chat New reporting KPI’s related to working hours Custom CSS available for the Chat widget Small but important Forms can now contain predefined values New agent filter to list your own […]

July 2021 release summary

The July release has mostly been upgrading the platform with legacy code and improving a lot of the components that work “under the hood”. A few improvements were published however; Chat Option to remove avatars Forms ability to set values from query string for category custom fields Mod11 account number […]

Customer service release

New Widget styling options

Good news for anyone wanting to adapt even more of their company’s look and feel to the Socialboards Support Widget. Today, we added the option to add your own css to fully control the GUI of your Chat, FAQ and forms inside the widget.

Customer service release

KPI’s related to business hours

In today’s reports, your able to measure every action taken by your customer support agents. By using our new KPI filters, you can limit these KPI’s to measure response time and other actions related to your company business hours setting in Socialboards. Simply navigate to Settings > General Company Settings […]

Sentiment analysis Socialboards

Sentiment analysis

How great would it be to be able to capture the mood of any email conversation, live chat or even facebook post? We’re currently launching the beta version of our ML-based, 360 sentiment analysis for any ticket, comment or reply in your inbox. All GDPR secure, and with the power […]

Finally 😅 Support for Instagram Direct Messages

The day we all have been waiting for has arrived. Socialboards now let’s you receive and respond to Direct Messages from Instagram. To activate this new channel, simply remove and reinstall your Instagram account. Instagram DM’s is show as a separate sub-channel in your inbox as shown in the image […]