Most important updates from this release New and awesome Instagram DM’s are now supported Sentiment analysis Giphy’s in live Chat New reporting
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Month: August 2021
July 2021 release summary
The July release has mostly been upgrading the platform with legacy code and improving a lot of the components that work “under
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New Widget styling options
Good news for anyone wanting to adapt even more of their company’s look and feel to the Socialboards Support Widget. Today, we
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KPI’s related to business hours
In today’s reports, your able to measure every action taken by your customer support agents. By using our new KPI filters, you
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Giphy’s in live Chat
Spice up the chat conversation with your customers with this new feature, available for both clients and agents as of today.
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Sentiment analysis
How great would it be to be able to capture the mood of any email conversation, live chat or even facebook post?
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Finally 😅 Support for Instagram Direct Messages
The day we all have been waiting for has arrived. Socialboards now let’s you receive and respond to Direct Messages from Instagram.
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