Recent Posts
Control what happens when a customer support chat ends
December 2021 release
August 2021 release summary
July 2021 release summary
Releases prior to 2021 (no)
Detailed data access for read-only users
New multi-select action to link 2 or more tickets
Use reply-to headers to define creator in new tickets
Chat ratings now include additional comment option
social media
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August 31, 2021 Finally 😅 Support for Instagram Direct Messages
Support widget
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March 21, 2022 Control what happens when a customer support chat ends
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August 31, 2021 New Widget styling options
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August 31, 2021 Giphy’s in live Chat
Insights & Reporting
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August 31, 2021 KPI’s related to business hours
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August 31, 2021 Sentiment analysis
