Socialboards
  • Produkter
    • image description Ärendehanteringssystem

      All channels in One Unified Inbox. Gain full control and Inbox Everything!

    • image description Insikt och rapporter

      Explore data across channels and get valuable data driven insight into how customers interact with your brand. Measure your KPI´s.

    • image description Kunskapsbas (FAQ)

      Make self help easy! Dynamic FAQ allows for searching in articles, and automatically highlights frequently used articles. Socialboards FAQ reduces repetitive issues.

    • image description Portal för ämnesåtkomst

      Access requests made easy. Secure identification of customers across channels, and automated export of all data collected from the customer.

  • Channels
    • image description Chat

      Direct messaging is the fastest way to engage customers. Solve issues and support your customers with Socialboards Chat.

    • image description Email

      Manage and handle team email in a unified inbox for teams. Gain control and insight, and stay GDPR compliant.

    • image description Forms builder

      Build forms for any customer response. Easy-to-use Form Builder with a smooth customer interface. Streamline your customer inquiries, and solve issues faster with fewer touchpoints. Collect and manage all tickets in One Unified Inbox.

    • image description Social Media

      Be available across channels. Let the customers decide where to reach you, and manage everything in one unified inbox.

      • Facebook Messenger

        Fetch all direct messages from Messenger, assign and manage them instantly as tickets in your unified inbox.

      • Facebook Wall

        Monitor the wall. Collaborate, moderate and reply on wall posts, comments and comment replies. Monitor and manage long threads effectively with search and notifications.

      • Facebook Ads

        Monitor the wall. Collaborate, moderate and reply on wall posts, comments and comment replies. Monitor and manage long threads effectively with search and notifications.

      • Facebook Mentions

        Monitor mentions and turn them into support tickets. Engage in dialogue that is important for your business. Act on them in One Unified Inbox at your discretion.

      • Google Reviews

        Make reviews, ratings and stars into tickets and reply to reviews through One Unified Inbox. Measure your ratings and get valuable insight.

      • Instagram

        Fetch comments from Instagram channels, and create ambassadors trough skilled customer engagement in One Unified Inbox.

      • LinkedIn

        Utilize your business networks and handle comments on your LinkedIN posts and ads swiftly in One Unified Inbox.

      • Twitter

        Ensure fast and relevant engagement on Twitter. Monitor messages, posts and tags, and assign them to your expert tweeters. In the Unified Inbox.

      • YouTube

        Fetch comments on your videos, monitor, moderate and reply to comments in One Unified Inbox.

      • Trustpilot Reviews (new)

        Turn Trust Pilot reviews into support tickets tickets your team can easily access and respond to.

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Social customer service September 5th, 2022

Vad är nytt i Socialboards

Vi får ett ökande antal förfrågningar om produktinformation, för vår programvara för helpdesk. Kolla in vår nya produktblogg för att se våra senaste releaser och produktnyheter, och registrera dig för vårt nyhetsbrev för att få nyheter via e-post: https://socialboards.com/whats-new/

		

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