On 16 July 2020, the Court of Justice of the European Union handed down a historical judgment in the Schrems II case: the Court invalidated the decision of the European Commission on the adequacy of the protection provided by the EU-US Privacy Shield for transfers of European data to the US. In short, that means […]
Understanding GDPR, privacy and customer service is important for any business or organization. We would like to share 10 tips on how you stay GDPR compliant with your use of customer service software in social media, email, and chat. 10 tips on how to be GDPR compliant with customer service: Follow information requirements on quality […]
As of May 25 the General Data Protection Regulation, better known as the GDPR, came into force for all EU-citizens. Customer Service daily deals with user data. If user dialogues take place on multiple platforms it may be a challenge to ensure consistent and correct data processing at all levels. Multi-channel dialogues and the […]