Month: November 2020

social customer service software

What is social media customer service?

Social media and customer service has proven to go hand-in-hand as the use of Facebook, Twitter, Instagram, Youtube, and others keep growing. Basically, the concept of “being where your customers are” applies to companies that use social media as a tool to show customer care to their customers. Social customer service – a potentially exhausting […]

Read more

Schrems II and customer service compliance

On 16 July 2020, the Court of Justice of the European Union handed down a historical judgment in the Schrems II case: the Court invalidated the decision of the European Commission on the adequacy of the protection provided by the EU-US Privacy Shield for transfers of European data to the US. In short, that means […]

Read more
Trustpilot ticketing with Socialboards

Trustpilot Reviews in Socialboards

With both praise and criticism out in full display, it’s vital to respond promptly to every review. Starting today, Socialboards customers can handle reviews and comments from Trustpilot to stay in control of your brand’s image and meet your customers’ expectations. Did you know that .. 85% of online shoppers trust reviews just as much […]

Read more