Socialboards

Produkter
- Ärendehanteringssystem
  
  All channels in One Unified Inbox. Gain full control and Inbox Everything!
- Insikt och rapporter
  
  Explore data across channels and get valuable data driven insight into how customers interact with your brand. Measure your KPI´s.
- Kunskapsbas (FAQ)
  
  Make self help easy! Dynamic FAQ allows for searching in articles, and automatically highlights frequently used articles. Socialboards FAQ reduces repetitive issues.
- Portal för ämnesåtkomst
  
  Access requests made easy. Secure identification of customers across channels, and automated export of all data collected from the customer.
Channels
- Chat
  
  Direct messaging is the fastest way to engage customers. Solve issues and support your customers with Socialboards Chat.
- Email
  
  Manage and handle team email in a unified inbox for teams. Gain control and insight, and stay GDPR compliant.
- Forms builder
  
  Build forms for any customer response. Easy-to-use Form Builder with a smooth customer interface. Streamline your customer inquiries, and solve issues faster with fewer touchpoints. Collect and manage all tickets in One Unified Inbox.
- Social Media
  
  Be available across channels. Let the customers decide where to reach you, and manage everything in one unified inbox.
  - Facebook Messenger
    
    Fetch all direct messages from Messenger, assign and manage them instantly as tickets in your unified inbox.
  - Facebook Wall
    
    Monitor the wall. Collaborate, moderate and reply on wall posts, comments and comment replies. Monitor and manage long threads effectively with search and notifications.
  - Facebook Ads
    
    Monitor the wall. Collaborate, moderate and reply on wall posts, comments and comment replies. Monitor and manage long threads effectively with search and notifications.
  - Facebook Mentions
    
    Monitor mentions and turn them into support tickets. Engage in dialogue that is important for your business. Act on them in One Unified Inbox at your discretion.
  - Google Reviews
    
    Make reviews, ratings and stars into tickets and reply to reviews through One Unified Inbox. Measure your ratings and get valuable insight.
  - Instagram
    
    Fetch comments from Instagram channels, and create ambassadors trough skilled customer engagement in One Unified Inbox.
  - LinkedIn
    
    Utilize your business networks and handle comments on your LinkedIN posts and ads swiftly in One Unified Inbox.
  - Twitter
    
    Ensure fast and relevant engagement on Twitter. Monitor messages, posts and tags, and assign them to your expert tweeters. In the Unified Inbox.
  - YouTube
    
    Fetch comments on your videos, monitor, moderate and reply to comments in One Unified Inbox.
  - Trustpilot Reviews (new)
    
    Turn Trust Pilot reviews into support tickets tickets your team can easily access and respond to.
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Month: August 2020

What is Net Promoter Score or NPS?

15.08.2020 Product Social customer service

Net promoter score (NPS) – the gold standard of customer experience metrics NPS is a customer loyalty and satisfaction measurement taken from asking customers how likely they are to recommend your product or service to others on a scale of 0-10. You measure loyalty and customer satisfaction of a business. It is measured on a […]