Socialboards

Produkter
- Ärendehanteringssystem
  
  All channels in One Unified Inbox. Gain full control and Inbox Everything!
- Insikt och rapporter
  
  Explore data across channels and get valuable data driven insight into how customers interact with your brand. Measure your KPI´s.
- Kunskapsbas (FAQ)
  
  Make self help easy! Dynamic FAQ allows for searching in articles, and automatically highlights frequently used articles. Socialboards FAQ reduces repetitive issues.
- Portal för ämnesåtkomst
  
  Access requests made easy. Secure identification of customers across channels, and automated export of all data collected from the customer.
Channels
- Chat
  
  Direct messaging is the fastest way to engage customers. Solve issues and support your customers with Socialboards Chat.
- Email
  
  Manage and handle team email in a unified inbox for teams. Gain control and insight, and stay GDPR compliant.
- Forms builder
  
  Build forms for any customer response. Easy-to-use Form Builder with a smooth customer interface. Streamline your customer inquiries, and solve issues faster with fewer touchpoints. Collect and manage all tickets in One Unified Inbox.
- Social Media
  
  Be available across channels. Let the customers decide where to reach you, and manage everything in one unified inbox.
  - Facebook Messenger
    
    Fetch all direct messages from Messenger, assign and manage them instantly as tickets in your unified inbox.
  - Facebook Wall
    
    Monitor the wall. Collaborate, moderate and reply on wall posts, comments and comment replies. Monitor and manage long threads effectively with search and notifications.
  - Facebook Ads
    
    Monitor the wall. Collaborate, moderate and reply on wall posts, comments and comment replies. Monitor and manage long threads effectively with search and notifications.
  - Facebook Mentions
    
    Monitor mentions and turn them into support tickets. Engage in dialogue that is important for your business. Act on them in One Unified Inbox at your discretion.
  - Google Reviews
    
    Make reviews, ratings and stars into tickets and reply to reviews through One Unified Inbox. Measure your ratings and get valuable insight.
  - Instagram
    
    Fetch comments from Instagram channels, and create ambassadors trough skilled customer engagement in One Unified Inbox.
  - LinkedIn
    
    Utilize your business networks and handle comments on your LinkedIN posts and ads swiftly in One Unified Inbox.
  - Twitter
    
    Ensure fast and relevant engagement on Twitter. Monitor messages, posts and tags, and assign them to your expert tweeters. In the Unified Inbox.
  - YouTube
    
    Fetch comments on your videos, monitor, moderate and reply to comments in One Unified Inbox.
  - Trustpilot Reviews (new)
    
    Turn Trust Pilot reviews into support tickets tickets your team can easily access and respond to.
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Month: May 2020

How to handle facebook more efficiently - social customer service

Handle multiple facebook pages from one inbox

25.05.2020 Social customer service

Social Customer Service is an increasingly important activity for any company in 2020. Answering posts, comments, and messages (via Facebook Messenger) from your company’s Facebook page is quite a responsibility. Add a couple more pages to the mix, and you’re really in for a challenge. After all, handling multiple Facebook pages by using Facebook Inbox […]

What are the best live chat solutions for websites in 2020?

13.05.2020 Product

Today, most companies offer phone and email support, but the second generation of customer support, namely, live chat and social media, also has a fast-growing user base. Research suggests that over the course of 2016 and 2017, customer service interactions through channels such as phone and email dropped by 7 % in the US. The […]