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Zisson köper ärendehanteringssystemet Socialboards

Zisson utökar sitt utbud av kunddialog genom uppköpet av Socialboards, ett av de snabbast växande martech-bolagen i Norge. Socialboards samlar ihop all kunddialog i sociala medier, live chat och e-post i en enda bättre ärendehanteringssystem lösning som nu erbjuds till kundcentermarknaden. Vi är stolta över att Socialboard teamet och tekniken nu är en del av […]

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Zisson köper ärendehanteringssystemet Socialboards
Socialboards top 12 martech companies in Norway

Socialboards on the list of top 12 martech companies in Norway

Marketing technology  is becoming increasingly important for Norwegian companies, not least in the face of international giants such as Amazon and ever new privacy rules (GDPR). Socialboards has been selected as one of the 12 most promising companies on this list, published on kampanje.no.

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What is social media customer service?

Social media and customer service has proven to go hand-in-hand as the use of Facebook, Twitter, Instagram, Youtube, and others keep growing. Basically, the concept of “being where your customers are” applies to companies that use social media as a tool to show customer care to their customers. Social customer service – a potentially exhausting […]

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social customer service software
GDPR-customer-service-data-privacy-ticketing

Schrems II and customer service compliance

On 16 July 2020, the Court of Justice of the European Union handed down a historical judgment in the Schrems II case: the Court invalidated the decision of the European Commission on the adequacy of the protection provided by the EU-US Privacy Shield for transfers of European data to the US. In short, that means […]

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Trustpilot Reviews in Socialboards

With both praise and criticism out in full display, it’s vital to respond promptly to every review. Starting today, Socialboards customers can handle reviews and comments from Trustpilot to stay in control of your brand’s image and meet your customers’ expectations. Did you know that .. 85% of online shoppers trust reviews just as much […]

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Trustpilot ticketing with Socialboards
Customer service in social media

Best way to use social media for business [updated 2020]

It’s almost unfair how much power the average client has over your brand in 2020. We live in a social media governed world, as what began timidly a decade ago, with people mostly connecting with their friends, evolved into a world-wide Agora. Today’s social media is a two-way communication channel with potentially millions of people […]

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What is Net Promoter Score or NPS?

Net promoter score (NPS) – the gold standard of customer experience metrics NPS is a customer loyalty and satisfaction measurement taken from asking customers how likely they are to recommend your product or service to others on a scale of 0-10. You measure loyalty and customer satisfaction of a business. It is measured on a […]

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Net Promoter Score
GDPR-customer-service-data-privacy-ticketing

GDPR and Customer Service: 10 things You should know

Understanding GDPR, privacy and customer service is important for any business or organization. We would like to share 10 tips on how you stay GDPR compliant with your use of customer service software in social media, email, and chat. 10 tips on how to be GDPR compliant with customer service: Follow information requirements on quality […]

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Handle multiple facebook pages from one inbox

Social Customer Service is an increasingly important activity for any company in 2020. Answering posts, comments, and messages (via Facebook Messenger) from your company’s Facebook page is quite a responsibility. Add a couple more pages to the mix, and you’re really in for a challenge. After all, handling multiple Facebook pages by using Facebook Inbox […]

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How to handle facebook more efficiently - social customer service

Inbox Everything

To succeed with customer service on social media you need more than just dedicated customer support agents. It is also crucial with a smart inbox that unifies requests from the various channels.  

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