Make tweets, mentions and direct messages into support tickets.
- Direct messages
- Up to 200 Twitter accounts
Tweets and mentions. Feed the tweets and mentions into your inbox, and have the relevant agents engage and reply in the ongoing discussion.
Direct messages. Reply swift and appropriate to direct messages from Twitter, engage with the audience in real-time.
Insight. Statistics and social media analytics. Get on top of volume, response time and other valuable KPI’s for Twitter and your customer engagement in social media.
All in one place. Twitter tickets fetched into the multichannel inbox, provides an overview and swift management of any dialog on Twitter and all of your other social media, chat and email.