All channels in One Unified Inbox. Gain full control and Inbox Everything!
Explore data across channels and get valuable data driven insight into how customers interact with your brand. Measure your KPI´s.
Make self help easy! Dynamic FAQ allows for searching in articles, and automatically highlights frequently used articles. Socialboards FAQ reduces repetitive issues.
Access requests made easy. Secure identification of customers across channels, and automated export of all data collected from the customer.
Direct messaging is the fastest way to engage customers. Solve issues and support your customers with Socialboards Chat.
Manage and handle team email in a unified inbox for teams. Gain control and insight, and stay GDPR compliant.
Build forms for any customer response. Easy-to-use Form Builder with a smooth customer interface. Streamline your customer inquiries, and solve issues faster with fewer touchpoints. Collect and manage all tickets in One Unified Inbox.
Be available across channels. Let the customers decide where to reach you, and manage everything in one unified inbox.
Fetch all direct messages from Messenger, assign and manage them instantly as tickets in your unified inbox.
Monitor the wall. Collaborate, moderate and reply on wall posts, comments and comment replies. Monitor and manage long threads effectively with search and notifications.
Monitor mentions and turn them into support tickets. Engage in dialogue that is important for your business. Act on them in One Unified Inbox at your discretion.
Make reviews, ratings and stars into tickets and reply to reviews through One Unified Inbox. Measure your ratings and get valuable insight.
Fetch comments from Instagram channels, and create ambassadors trough skilled customer engagement in One Unified Inbox.
Utilize your business networks and handle comments on your LinkedIN posts and ads swiftly in One Unified Inbox.
Ensure fast and relevant engagement on Twitter. Monitor messages, posts and tags, and assign them to your expert tweeters. In the Unified Inbox.
Fetch comments on your videos, monitor, moderate and reply to comments in One Unified Inbox.
Chatbot integration – a digital assistant on your team. Fetch all your chatbot-dialogues in Socialboards. Monitor and collaborate smarter with bots.
24/7 availability. Chatbots are always available, providing instant response to requests – with no queues or latency. Unresolved requests are automatically or manually assigned to agents.
Make chatbot your new 1. line support. Reduce response time, and get fewer simple and repetitive inquiries to your agents. Thus, increasing both customer satisfaction and employee satisfaction.
Bot- and agent collaboration.
Seamless collaboration for bot and humans provided. The chatbot hand over requests to agents when confidence score gets low. And agents may monitor and take over any bot dialogue on the fly.