All customer inquiries in one place.
- Online forms
- Social media
One inbox. Omni channel. Full control. Connect the channels of your choice and manage email, chat and social media all in one place.
Made for teamwork. Collaborate and solve customer issues, answering questions and gaining full control over your customer dialogue.
Efficient workflow. Work smarter and more efficient. Automate, prioritize and focus on what matters the most. Provide great customer experience.
Automated routing. Use Rule Engine to automatically assign tickets to the right customer service agent, based on content, channel, urgency and other parameters.
Bot integration. Integrate with bot, and ensure good bot and human collaboration. Monitor dialogues, and define triggers for agent takeover and bot handover.
Collaboration across the organisation. Forward requests or involve internal experts or vendors in solving customer issues without losing control over status. Solve requests with less friction.
GDPR compliant. Functionality and processes that provides safe handling of privacy and sensitive data.
iPhone and Andriod. Stay on top of all customer dialogue when you are on the move with Socialboards multichannel inbox in your pocket.
Insight and KPI’s. Real-time dashboard over your customer engagement and performance of your customer service team, through data and analytics.