1. Welcome to the Socialboards Privacy Statement
Welcome to the SocialBoards Privacy Statement.
This Privacy Statement outlines how Socialboards collects, uses, and protects personal data obtained through interactions between individuals and our clients, as well as through the use of our products and services. It is essential to read this statement carefully as it safeguards the privacy of individuals who engage with our clients through Socialboards’ products and services, visit our websites (socialboards.com), or register for subscription-based products and services marketed by us (available at www.socialboards.com).
Please take the time to familiarize yourself with this Privacy Statement to understand what personal data is collected, the reasons for its collection, and how we utilize the data.
2. Application of the Privacy Statement
This Privacy Statement applies to all services delivered by Socialboards and its contractors. It governs the collection, use, and protection of personal data obtained through interactions between individuals and our clients, as well as through the use of our websites (socialboards.com) and subscription-based products and services (available at www.socialboards.com).
2.2 Data Controller and Data Processor
Our clients, who utilize our services, act as the data controllers responsible for establishing policies and ensuring compliance with applicable laws, regulations, and privacy policies. Socialboards, as the data processor, collects and processes personal information under the direction of our clients.
As a data processor, we have no direct relationship with individuals whose personal information we process on behalf of our clients. If you are an individual interacting with our clients through our services and wish to amend your contact information or no longer wish to be contacted by our clients, please reach out to the relevant client directly.
This Privacy Statement applies solely to services provided by Socialboards. It does not cover services offered by other companies or individuals that may have separate privacy policies. We encourage you to review the privacy statements of such stakeholders to understand their information practices.
Any transfers of personal information to third parties by Socialboards for the purpose of fulfilling requests from our clients are governed by the Service Agreements we have in place with our clients.
3. Information Collected
We collect data to operate effectively and provide the best services to all our users, ensuring the best user experience.
3.1 Information You Give Us
Account and Registration Information:
When you register for an account to access or utilize our services, we may collect personal information from you, including your name, address, phone number, email address, social media IDs, as well as related information such as your company name and website name. We may also collect personal information from individuals authorized by you to log into and use our services in connection with your account, such as their name or email address.
We refer to this information as “account information” for the purposes of this statement. By providing us with account information, you confirm that you are the owner of such personal data or have appropriate consent to provide it to us.
When you submit web forms, chat with us, or use interactive features on our websites, such as participating in surveys, promotions, or requesting customer support, we may ask for and collect personal information from you.
If you register for or attend events where a member of the Socialboards company participates, we may ask for and collect personal information such as your name, address, phone number, and email address.
When you download and use our services through our mobile application, we may automatically collect information about the type of device you use and the operating system version.
3.2 Information Collected Associated with the Use of Our Services
We collect information about the services you use and how you use them, including when you visit a website of our clients that uses our services.
When you use our services, we automatically collect and store certain information in server logs. This may include details of how you used our services, such as your search queries, as well as device event information, such as mobile app crashes, browser type, browser resolution, browser language, date and time of your request, and referral URL. Additionally, cookies may be used to uniquely identify your browser or your Socialboards account.
We may collect and store information, including personal information, locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.
Cookies and Similar Technologies:
As a registered user and client of Socialboards, you acknowledge and accept that all the information you provide is stored in a database. When information is associated with your Socialboards account, we treat it as personal information. For more details on how you can access, manage, or delete information associated with your account, please refer to the User Rights section of this statement.
By installing one or more YouTube accounts, you agree to the Youtube Terms of Service. You can review your Google security settings by following this link. By using our integrations/APIs from YouTube, you also agree to be bound by the YouTube API Terms of Service. You can review this document by following this link.
3.4 Information Collected from Other Sources
Information from Third-Party Services:
We may obtain information, including personal information, from third-party services such as Facebook, Instagram, Twitter, and others. For example, if you log into our services via
a social media or authentication service or provide access to information from such a service, we may have access to certain information in accordance with the authorization procedures of that service. By authorizing us to connect with a third-party service, you permit us to access and store your name, email, and any other personal information made available to us by the third-party service. We will use and disclose such information in accordance with this Privacy Statement. To manage the information sent to us, you should review your privacy settings on these services. You can log in to our services using sign-in services such as Facebook Connect, Google Sign-In, or an Open ID provider, as further described below.
Certain services allow you to log in using sign-in services such as Facebook Connect, Google Sign-In, or an Open ID provider. These services authenticate your identity, provide you with the option to share certain personal information (such as your name and email address) with us, and pre-populate our feedback or sign-up forms. These services may also offer the option to post information about your activities in the services to your profile page for sharing with others in your network.
4. How Personal Information is Used
Socialboards uses the data we collect to operate our business and provide a better customer service experience with our clients. We use personal information for the following purposes:
– Provide, operate, maintain, and improve our services.
– Enable access to and use of our services.
– Process transactions and send you related information, such as receipts and invoices.
– Provide customer service and support, including responding to your comments, questions, and requests.
– Send you technical notices, updates, security alerts, and other administrative messages.
– Promote our services by providing information about products and services, features, surveys, newsletters, offers, promotions, events, and other information about us or our partners. You can opt-out of receiving marketing communications from us by contacting us at email@example.com.
– Personalize the websites and services, including advertisements or features that match your interests and preferences.
– Monitor and analyze activities on our websites and services, such as trends and usage, for marketing or advertising purposes.
– Investigate and prevent fraudulent transactions, unauthorized access to our services, and other illegal activities.
– Fulfill any other purposes for which we obtain your consent.
If we rely on your consent to process personal information, you have the right to withdraw or decline to give consent at any time. Please note that the withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
In situations where we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make it clear at the time and inform you whether the provision of your personal information is mandatory or not, as well as any consequences if you choose not to provide the information. If we collect and use your personal information for our (or a third party’s) legitimate business reasons that are not already described in this notice, we will clearly inform you of the legitimate reasons at the relevant time.
If you have any questions or need further information regarding the legal basis for collecting and using your personal information, please contact us at firstname.lastname@example.org.
5. Reasons for sharing information
We may share information, including personal information, for the following reasons:
Third-Party Service Providers: We may share information, including personal information, with our trusted third-party service providers who assist us in hosting, maintaining, developing applications, providing backup and storage, and other services necessary for the operation of our websites and services. These service providers may process or have access to your personal information solely for the purpose of providing services to us. We do not permit them to use your personal information for their own marketing purposes or for any purposes other than those related to the processing services they provide to us.
Compliance with Laws and Law Enforcement Requests: We may be required to disclose personal information in response to lawful requests by public authorities, such as to meet law enforcement requirements or legal demands. We may disclose personal information to respond to court orders, legal processes, or to establish or exercise our legal rights or defend against legal claims. Furthermore, we may share personal information if we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our service agreement, or as otherwise required by law.
Testimonials: Occasionally, we may post testimonials on our websites that include personal information such as your name. We will obtain your consent before using your personal information in testimonials. If you wish to update or delete your testimonial, please contact us at email@example.com.
Community Forums: Our websites may offer publicly accessible blogs, community forums, comment sections, discussion forums, or other social interactive features. Please be aware that any information you post in such areas may be read, collected, and used by others who access them. If you would like to request the removal of your personal information from these social areas, please contact us at firstname.lastname@example.org. While we will make reasonable efforts to fulfill such requests, please note that in some cases, we may be unable to remove your personal information, and we will provide you with an explanation if this is the case.
6. Data transfer of information collected
Socialboards process all personal information on servers located within the geographical region bound by EU regulations, thereby adhering to the requirements of the General Data Protection Regulation (GDPR). However, please note that we may process your personal information on servers located outside the country where you reside.
7. Users’ rights
As a client with an account to our services, you have certain rights regarding the personal information we hold about you. These rights include:
Right of Erasure: You have the right to request the deletion of your personal information from our records. This is also known as the “Right to be Forgotten.”
Right to Restrict Processing: You have the right to request the limitation of the processing of your personal information. This means we can store your information but not use or process it further.
Right to Data Portability: You have the right to receive a copy of your personal information in a commonly used and machine-readable format, and to transfer that information to another data controller.
Right to Object: You have the right to object to the processing of your personal information based on legitimate interests or direct marketing purposes.
Right to be Informed: You have the right to be informed about how your personal information is being processed.
Right to Access: You have the right to access and obtain a copy of your personal information held by us.
Right of Rectification: You have the right to request the correction or amendment of inaccurate or incomplete personal information.
To exercise any of these rights or if you have any questions regarding your rights, please contact us at email@example.com.
8. Retention of personal information
We will retain your personal information for as long as it is necessary to fulfill the purposes outlined in this Privacy Statement on behalf of our clients unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). Once we no longer have a legitimate business need to process your personal information, we will either delete or anonymize it.
Additionally, for each channel we offer, specific types of personal information are processed. You can find detailed information about the types of data processed for each channel, as well as the specific data processing practices, in our Data Processing Documentation available at https://developers.socialboards.com/docs/security/data-processing.
9. Information Security
At Socialboards, we prioritize the protection of both our organization and our users against unauthorized access, alteration, disclosure, or destruction of information that we hold. To ensure the security of your data, we implement the following measures:
Data Encryption: We encrypt all data transferred using our services, utilizing Secure Sockets Layer (SSL) technology.
Two-Factor Authentication: We offer all users the option to enable two-factor authentication when accessing Socialboards’ services, adding an extra layer of security to their accounts.
Regular Review: We continually review our information collection, storage, and processing practices to safeguard against unauthorized access to our systems.
Restricted Access: We restrict access to the personal information associated with Socialboards’ employees, clients, contractors, and vendors on a need-to-know basis for data processing purposes. All individuals with access to such information are bound by strict contractual confidentiality obligations. Failure to adhere to these obligations may result in disciplinary action or contract termination.
Security Guidelines: We adhere to the security guidelines provided by the Microsoft Azure Trust Center, ensuring that our practices align with industry best practices and standards. Read more here: Microsoft Azure Trust Center