One Unified Inbox for all Support Tickets
Let your customer success team collaborate quickly and efficiently in a unified inbox.
Ticket Handling in the Inbox
Full Control of all your tickets
Let your team gain full control of all customer inquiries in one shared inbox. Lock a ticket to make it yours, or share internal notes within the team to solve the case quickly and efficiently.
Smart filters gives you a complete overview
Smart Tags and discussions
Make a great foundation for great reporting
Automatically tag tickets on their way in, or do it manually as you go along. Tags gives your dashboards and reports a extra edge, as they allow you to see what topics are trending in the different channels you have connected.
Need to discuss a ticket before giving the customer her or his answer? Simply @ one of your team-mates, they will be notified right away and can easily help you out.
Assign or Forward tickets both within and outside your team
Make your customers happyStart a 30-day trial