Make Google My Business Reviews into support tickets.
Google SEO (Search Engine Optimization)
Brand reputation. Anyone is allowed to criticize or praise your business publicly. Be on top of the reviews posted about your business by responding fast and appropriate. Strengthen your brand value for the googling audience.
Build trust. According to research, 91% reads reputation and collects impressions evaluations before making the purchase. Positive reviews and respectful replies build trust and drive revenue.
Optimize your Google ranking. Value your reviews on Google and Google will value you.