Socialboards

Products
- One Unified Inbox
  
  All channels in One Unified Inbox. Gain full control and Inbox Everything!
- Analytics
  
  Explore data across channels and get valuable data driven insight into how customers interact with your brand. Measure your KPI´s.
- FAQ
  
  Make self help easy! Dynamic FAQ allows for searching in articles, and automatically highlights frequently used articles. Socialboards FAQ reduces repetitive issues.
- Subject Access Request (SAR)
  
  Access requests made easy. Secure identification of customers across channels, and automated export of all data collected from the customer.
Channels
- Chat
  
  Direct messaging is the fastest way to engage customers. Solve issues and support your customers with Socialboards Chat.
- Email
  
  Manage and handle team email in a unified inbox for teams. Gain control and insight, and stay GDPR compliant.
- Forms builder
  
  Build forms for any customer response. Easy-to-use Form Builder with a smooth customer interface. Streamline your customer inquiries, and solve issues faster with fewer touchpoints. Collect and manage all tickets in One Unified Inbox.
- Social Media
  
  Be available across channels. Let the customers decide where to reach you, and manage everything in one unified inbox.
  - Facebook Messenger
    
    Fetch all direct messages from Messenger, assign and manage them instantly as tickets in your unified inbox.
  - Facebook Wall
    
    Monitor the wall. Collaborate, moderate and reply on wall posts, comments and comment replies. Monitor and manage long threads effectively with search and notifications.
  - Facebook Ads
    
    Monitor the wall. Collaborate, moderate and reply on wall posts, comments and comment replies. Monitor and manage long threads effectively with search and notifications.
  - Facebook Mentions
    
    Monitor mentions and turn them into support tickets. Engage in dialogue that is important for your business. Act on them in One Unified Inbox at your discretion.
  - Google Reviews
    
    Make reviews, ratings and stars into tickets and reply to reviews through One Unified Inbox. Measure your ratings and get valuable insight.
  - Instagram
    
    Fetch comments from Instagram channels, and create ambassadors trough skilled customer engagement in One Unified Inbox.
  - LinkedIn
    
    Utilize your business networks and handle comments on your LinkedIN posts and ads swiftly in One Unified Inbox.
  - Twitter
    
    Ensure fast and relevant engagement on Twitter. Monitor messages, posts and tags, and assign them to your expert tweeters. In the Unified Inbox.
  - YouTube
    
    Fetch comments on your videos, monitor, moderate and reply to comments in One Unified Inbox.
  - Trustpilot Reviews (new)
    
    Turn Trust Pilot reviews into support tickets tickets your team can easily access and respond to.
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Email. Better collaboration with inbox for teams.

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All team emails in one place

A better overview
Teamwork
Assign tickets
Omnichannel inbox

All team emails in one place. Gather all your support@, info@, invoice@, hello@, hr@ and sales@ in one unified inbox for a better overview and control.

Work together. Assign tickets and avoid multiple replays on the same ticket, ensuring that all tickets are resolved. Automated or manual dispatching of tickets.

Privacy. Secure your customer data and stay GDPR compliant.

Complete logg. Multiple customer service agents in one inbox makes logging important. View complete logs with all incidents at every single email ticket.

Statistics and analytics. View volume, response time, subject, tags and other critical KPI’s for your customer service emails.

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