Socialboards
  • Products
    • image description One Unified Inbox

      All channels in One Unified Inbox. Gain full control and Inbox Everything!

    • image description Analytics

      Explore data across channels and get valuable data driven insight into how customers interact with your brand. Measure your KPI´s.

    • image description FAQ

      Make self help easy! Dynamic FAQ allows for searching in articles, and automatically highlights frequently used articles. Socialboards FAQ reduces repetitive issues.

    • image description Subject Access Request (SAR)

      Access requests made easy. Secure identification of customers across channels, and automated export of all data collected from the customer.

  • Channels
    • image description Chat

      Direct messaging is the fastest way to engage customers. Solve issues and support your customers with Socialboards Chat.

    • image description Email

      Manage and handle team email in a unified inbox for teams. Gain control and insight, and stay GDPR compliant.

    • image description Forms builder

      Build forms for any customer response. Easy-to-use Form Builder with a smooth customer interface. Streamline your customer inquiries, and solve issues faster with fewer touchpoints. Collect and manage all tickets in One Unified Inbox.

    • image description Social Media

      Be available across channels. Let the customers decide where to reach you, and manage everything in one unified inbox.

      • Facebook Messenger

        Fetch all direct messages from Messenger, assign and manage them instantly as tickets in your unified inbox.

      • Facebook Wall

        Monitor the wall. Collaborate, moderate and reply on wall posts, comments and comment replies. Monitor and manage long threads effectively with search and notifications.

      • Facebook Ads

        Monitor the wall. Collaborate, moderate and reply on wall posts, comments and comment replies. Monitor and manage long threads effectively with search and notifications.

      • Facebook Mentions

        Monitor mentions and turn them into support tickets. Engage in dialogue that is important for your business. Act on them in One Unified Inbox at your discretion.

      • Google Reviews

        Make reviews, ratings and stars into tickets and reply to reviews through One Unified Inbox. Measure your ratings and get valuable insight.

      • Instagram

        Fetch comments from Instagram channels, and create ambassadors trough skilled customer engagement in One Unified Inbox.

      • LinkedIn

        Utilize your business networks and handle comments on your LinkedIN posts and ads swiftly in One Unified Inbox.

      • Twitter

        Ensure fast and relevant engagement on Twitter. Monitor messages, posts and tags, and assign them to your expert tweeters. In the Unified Inbox.

      • YouTube

        Fetch comments on your videos, monitor, moderate and reply to comments in One Unified Inbox.

      • Trustpilot Reviews (new)

        Turn Trust Pilot reviews into support tickets tickets your team can easily access and respond to.

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Social customer service September 5th, 2022

What’s new in Socialboards

We’re getting an increasing amount of requests for product information, for our ticketing / help desk support software. Check out our new product blog to see our latest releases and product news, and sign up for our newsletter to get news by email: https://socialboards.com/whats-new/

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