With both praise and criticism out in full display, it’s vital to respond promptly to every review. Starting today, Socialboards customers can handle reviews and comments from Trustpilot to stay in control of your brand’s image and meet your customers’ expectations.
Did you know that ..
- 85% of online shoppers trust reviews just as much as they do personal recommendations
- 93% of consumers say online reviews influence their purchases. Managing reviews is managing trust in the 21st century.
Here’s how it works:
- Connect your Trustpilot account from your Channel installation page in Socialboards
- As soon as a customer leaves a review on your Trustpilot service or product page, we’ll download it and create a support ticket which your team can handle from their inbox
- You can now reply, share and see reports related to your Trustpilot reviews
- If your customer responds or updates their review based on your response, their Trustpilot review will automatically be updated