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Inbox Everything

To succeed with customer service on social media you need more than just dedicated customer support agents. It is also crucial with a smart inbox that unifies requests from the various channels.  

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Get GDPR compliant with Socialboards

As of May 25 the General Data Protection Regulation, better known as the GDPR, came into force for all EU-citizens. Customer Service daily deals with user data. If user dialogues take place on multiple platforms it may be a challenge to ensure consistent and correct data processing at all levels.   Multi-channel dialogues and the […]

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What are the best live chat solutions for websites in 2020?

Today, most companies offer phone and email support, but the second generation of customer support, namely, live chat and social media, also has a fast-growing user base. Research suggests that over the course of 2016 and 2017, customer service interactions through channels such as phone and email dropped by 7 % in the US. The […]

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Best live chat solutions for websites

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