Blog

What’s new in Socialboards

We’re getting an increasing amount of requests for product information, for our ticketing / help desk support software. Check out our new product blog to see our latest releases and product news, and sign up for our newsletter to get news by email: https://socialboards.com/whats-new/

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Socialboards Help desk
social customer service software

What is social media customer service?

Social media and customer service has proven to go hand-in-hand as the use of Facebook, Twitter, Instagram, Youtube, and others keep growing. Basically, the concept of “being where your customers are” applies to companies that use social media as a tool to show customer care to their customers. Social customer service – a potentially exhausting […]

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Converting feedback, surveys and reviews into customer support tickets

As you might already know, Socialboards already supports native integrations with the most popular channels such as Facebook, Twitter, Instagram, Youtube, Chat for websites and more. But did you know that your Socialboard can easily convert feedback from other systems into support tickets, using default functionality? As an example, this installation guide shows you how […]

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Turn hotjar feedback into Socialboards tickets
Socialboards top 12 martech companies in Norway

Socialboards on the list of top 12 martech companies in Norway

Marketing technology  is becoming increasingly important for Norwegian companies, not least in the face of international giants such as Amazon and ever new privacy rules (GDPR). Socialboards has been selected as one of the 12 most promising companies on this list, published on kampanje.no.

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Socialboards Acquired by Zisson AS

We are thrilled to announce that today we have been acquired by Verdane-backed Zisson AS, a leading provider of Contact centers for small and large businesses in the Nordics. Together, we are expanding our capabilities to better help businesses communicate with their customers across all customer service channels. “A few years ago Erik and I […]

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GDPR-customer-service-data-privacy-ticketing

Schrems II and customer service compliance

On 16 July 2020, the Court of Justice of the European Union handed down a historical judgment in the Schrems II case: the Court invalidated the decision of the European Commission on the adequacy of the protection provided by the EU-US Privacy Shield for transfers of European data to the US. In short, that means […]

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Trustpilot Reviews in Socialboards

With both praise and criticism out in full display, it’s vital to respond promptly to every review. Starting today, Socialboards customers can handle reviews and comments from Trustpilot to stay in control of your brand’s image and meet your customers’ expectations. Did you know that .. 85% of online shoppers trust reviews just as much […]

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Trustpilot ticketing with Socialboards
Customer service in social media

Best way to use social media for business [updated 2020]

It’s almost unfair how much power the average client has over your brand in 2020. We live in a social media governed world, as what began timidly a decade ago, with people mostly connecting with their friends, evolved into a world-wide Agora. Today’s social media is a two-way communication channel with potentially millions of people […]

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What is Net Promoter Score or NPS?

Net promoter score (NPS) – the gold standard of customer experience metrics NPS is a customer loyalty and satisfaction measurement taken from asking customers how likely they are to recommend your product or service to others on a scale of 0-10. You measure loyalty and customer satisfaction of a business. It is measured on a […]

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Net Promoter Score
GDPR-customer-service-data-privacy-ticketing

GDPR and Customer Service: 10 things You should know

Understanding GDPR, privacy and customer service is important for any business or organization. We would like to share 10 tips on how you stay GDPR compliant with your use of customer service software in social media, email, and chat. 10 tips on how to be GDPR compliant with customer service: Follow information requirements on quality […]

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