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Best way to use social media for business [updated 2020]

It’s almost unfair how much power the average client has over your brand in 2020. We live in a social media governed world, as what began timidly a decade ago, with people mostly connecting with their friends, evolved into a world-wide Agora. Today’s social media is a two-way communication channel with potentially millions of people […]

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Customer service in social media

GDPR and Customer Service: 10 things You should know

Understanding GDPR, privacy and customer service is important for any business or organization. We would like to share 10 tips on how you stay GDPR compliant with your use of customer service software in social media, email, and chat. 10 tips on how to be GDPR compliant with customer service: Follow information requirements on quality […]

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Handle multiple facebook pages from one inbox

Social Customer Service is an increasingly important activity for any company in 2020. Answering posts, comments, and messages (via Facebook Messenger) from your company’s Facebook page is quite a responsibility. Add a couple more pages to the mix, and you’re really in for a challenge. After all, handling multiple Facebook pages by using Facebook Inbox […]

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How to handle facebook more efficiently - social customer service

Inbox Everything

To succeed with customer service on social media you need more than just dedicated customer support agents. It is also crucial with a smart inbox that unifies requests from the various channels.  

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Get GDPR compliant with Socialboards

As of May 25 the General Data Protection Regulation, better known as the GDPR, came into force for all EU-citizens. Customer Service daily deals with user data. If user dialogues take place on multiple platforms it may be a challenge to ensure consistent and correct data processing at all levels.   Multi-channel dialogues and the […]

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Best live chat solutions for websites

What are the best live chat solutions for websites in 2020?

Today, most companies offer phone and email support, but the second generation of customer support, namely, live chat and social media, also has a fast-growing user base. Research suggests that over the course of 2016 and 2017, customer service interactions through channels such as phone and email dropped by 7 % in the US. The […]

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