In the modern world, customer service has become an integral part of the customer experience. With the proliferation of online channels, customers expect to be able to reach out to businesses through a variety of channels, including email, social media, and chat. To provide excellent customer service in the modern world, businesses need to have […]
Customers keep finding new ways to contact you, and there are several reasons why businesses should handle all customer service tickets in a single solution: The Socialboards+Zisson integration combines Voice, Written Media, Social Media and Reviews into one, unified ticketing solution for all your customer inquiries. Give us a try by signing up for a […]
It is difficult to predict with certainty what the state of customer service will be in 2023, as it will depend on a variety of factors such as technological advancements, changing customer expectations, and business trends. However, it is likely that the customer experience will continue to evolve and become more personalized and automated. Some […]
We’re getting an increasing amount of requests for product information, for our ticketing / help desk support software. Check out our new product blog to see our latest releases and product news, and sign up for our newsletter to get news by email: https://socialboards.com/whats-new/
Social media and customer service has proven to go hand-in-hand as the use of Facebook, Twitter, Instagram, Youtube, and others keep growing. Basically, the concept of “being where your customers are” applies to companies that use social media as a tool to show customer care to their customers. Social customer service – a potentially exhausting […]
As you might already know, Socialboards already supports native integrations with the most popular channels such as Facebook, Twitter, Instagram, Youtube, Chat for websites and more. But did you know that your Socialboard can easily convert feedback from other systems into support tickets, using default functionality? As an example, this installation guide shows you how […]
Marketing technology is becoming increasingly important for Norwegian companies, not least in the face of international giants such as Amazon and ever new privacy rules (GDPR). Socialboards has been selected as one of the 12 most promising companies on this list, published on kampanje.no.
We are thrilled to announce that today we have been acquired by Verdane-backed Zisson AS, a leading provider of Contact centers for small and large businesses in the Nordics. Together, we are expanding our capabilities to better help businesses communicate with their customers across all customer service channels. “A few years ago Erik and I […]
On 16 July 2020, the Court of Justice of the European Union handed down a historical judgment in the Schrems II case: the Court invalidated the decision of the European Commission on the adequacy of the protection provided by the EU-US Privacy Shield for transfers of European data to the US. In short, that means […]
With both praise and criticism out in full display, it’s vital to respond promptly to every review. Starting today, Socialboards customers can handle reviews and comments from Trustpilot to stay in control of your brand’s image and meet your customers’ expectations. Did you know that .. 85% of online shoppers trust reviews just as much […]