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Product Updates

Copy ticket thread to clipboard

Copying a ticket thread in your SocialBoard has always been easy, but we have been lacking the ability to also include attachments into the clipboard.

Starting today, copying a complete thread including Customer Name, Category, Sentiment and even images is easier than ever.

Simply click on the ticket you want to copy, select the entire content with your mouse or your keyboard, select copy – and you’ll paste the formatted content into any other application.