Insight and Reporting in SocialBoards.

Get the Insight you need to make the right improvements. Powered by Microsoft PowerBI.


Dashboard

Quick overview in your own Custom Dashboard.

Get a snapshot of how your team is performing, and what the customers are talking about. Pick a selection of your most important KPI’s, and share your dashboard with others inside your company.

SocialBoards Analytics Dashboard

Standard Reports

Standard reports include

New Tickets

Track the number of new tickets by channel and sentiment.

Resolution Time

Track your team’s response time and average resolution time.

Employee Production

Detailed statistics on support team performance.

Complaint Rate

See what topics your customers are least happy about.

Trending Topics

Easy access to highest rated Articles within any Category.

Map View

Graphic map view of ticket origin, by source.


Mobile and Tablets

Always be in the know

View your personalized dashboards and reports anywhere. Interact with your data easily in a touch-optimized experience with the Power BI native Windows, iOS, and Android apps.

Stay up-to-date with data-driven alerts. Discover important insights in time and act on them instantly.

SocialBoards Analytics on mobile and tablets

Make your customers happy

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