Support your customers with SocialBoards Chat.

Helps to solve customer problems in real-time.


chat

Popular functions

 

Unified ticket handling

Chat tickets are handled together with support inquiries from other channels, such as facebook, email and webforms.

Reply templates

Define your own Chat reply templates to speed up the process.

Integrated FAQ solution

Forward your Chat customers to pre-defined answers.

Statistics and Insight

Measure your Chat response time and overall customer satisfaction.

Continue the dialog

Convert your Chats to an email dialog to continue the conversation.

Team assignment

Assign Chat tickets to other team members with a single click.


Answer your customers in a second

SocialBoards Chat comes with a fully searchable FAQ, that gives you the option to answer customers – even when your Chat is offline.

You can also integrate your FAQ articles in pre-defined reply templates for efficient and customer friendly support.

SocialBoards Chat with integrated FAQ solution
SocialBoards Analytics on mobile and tablets

Easy to implement

The chat pops up whenever people visits your website. Instead of them using energy, time and effort to figure everything out – why not just use a minute or two on getting them trough the decisions? It drives sales, happy customers and efficient customer service.

A chat is so easy and effortless to implement that it should be implemented as soon as possible, which you can do right here.

Make your customers happy

Start a 30-day trial