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Latest news

Reading panel now available for all users
SocialBoards Inbox

Reading panel now available for all users

SocialBoards Inbox

New Feature – Open tickets by Source

Our last update included a new feature for your SocialBoard, namely filters to separate open and pending tickets based on where they came from. This also applies to tickets with status “Pending”.

To check out your new filters, simply expand the “Open Tickets” section in the menu and select the channel you want to work with.

 

open-filters-per-source

 

4 useful Vacation Settings for your Inbox
SocialBoards Inbox

4 useful Vacation Settings for your Inbox

July is here and many of us are getting ready to enjoy some time outside the office. Here are 4 useful settings to keep your customers happy without checking your inbox as frequently as usual.

Change the text in your instant reply email (applies to admins only)

It’s all about expectations! Add a short text indicating that the customer might have to wait a little longer than usual. In SocialBoards, this applies to web and email tickets, but facebook has its own function called “Instant Replies” that handles wallposts and messages from Messenger.

Learn how to change your Instant Replies >>

Add some new articles to your SocialBoards FAQ

Adding more relevant articles to your FAQ is an effective way to reduce number of support tickets. Check your inbox for questions that the customer could find the answer to themselves, and head over to your FAQ and make a new article about the subject.

Learn more about the SocialBoards FAQ >>

Locking tickets to avoid team confusion

As many of us are out of the office, figuring out who replies to what tickets is a little harder than just asking the collegue next to you. The “Lock” function in your Inbox makes sure you don’t reply to tickets that others have picked to handle – and visa-versa.

Learn more about the Lock function >>

Bookmark the Inbox on your mobile phone

The SocialBoards Inbox is fully functional on your smartphone, and making a bookmark – and even saving it as an App – will help you keep an eye on customers that might need some attention.

Simply log in to https://inbox.socialboards.com, and follow one of these simple guidelines for IOS or Android:

How to create a bookmark in IOS >>
How to create a bookmark in Android >>

 

Group Notifications in Office365
SocialBoards Inbox

Group Notifications in Office365

office365-logoAll inquries – one place 
Is your company using Microsoft Office 365? yes? Awesome! You now have the option to recieve instant support ticket notifications directly in your office 365 groups.
Ever been dreaming of your feed from Twitter, Facebook, Instagram and mail in the same place? Well, with our Microsoft Connector you can.

Easier teamwork
Discuss inquries with your team, work more efficiently and never get stressed out when dealing with customer service again! Or, at least, less stressed out. We aim to make it as easy as possible to deal with customer inquries, and with Microsoft – we can truly save you more time, money and stress!

For more information, please visit our Connector page >

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Egmont chooses SocialBoards
Customer Stories

Egmont chooses SocialBoards

We’re proud to inform that Egmont today joined our group of Customer Support Hero’s!

Egmont is a leading media group in the Nordic region. Their media world spans films, TV, cinemas, magazines, books, streaming services, educational materials, game consoles and a range of digital communities, apps and games. Every year Egmont donates a portion of their profits to initiatives aimed at children and young people who need a helping hand in their lives.

Apart from handling tickets from a long list of facebook accounts, they’ll also gain better insight into their customers needs and wants in social media through SocialBoards Analytics.

Egmont joins SocialBoards in quest of happy customer relationships

Thousands of requests served every week

Unique tickets handled

Replies sent

Customers served

Customer Support Heros

What our clients say about us

Jeanette Johnsen, Senior Communication Executive, REMA1000

“REMA 1000 have been working with SocialBoards and the fantastic team since they first got started. SocialBoards helps us deliver on our most important core value – every day: Our customer is our boss.”

Jeanette Johnsen, Senior Communication Executive, REMA1000
Morten Skjelbred,Engagement & Content Manager, Telia Norway

“Thanks for your great responsiveness and always having an answer to our questions! You respond quickly and deliver the features we need. Its a real joy to work with you :-)”

Morten Skjelbred,Engagement & Content Manager, Telia Norway
Oddbjørn Sjøgren, CTO, YAY Media

For our company, distributed across multiple geographical locations across the globe, it has been vital to have a great service to coordinate the dialog with the customer in all our channels. SocialBoards is the perfect solution for this challenge. Easy to get started, easy to use and dedicated professionals that has taken our needs seriously.”

Oddbjørn Sjøgren, CTO, YAY Media
Kristian Blixhavn Jakobsen, Salesmanager Social Media, DNB

“SocialBoards has been openly embraced by our customer service agents who deals with a large quantity of customer engagements on social media daily. The feedback from the users are that they gain a quick overview and that the user interface in SocialBoards makes it easier to cooperate with multiple team-members on the engagements.”

Kristian Blixhavn Jakobsen, Salesmanager Social Media, DNB
Andreas Jakobsen, Kundeservice agent, Telia Norway

“To have all these services unified in one system, streamlined our customer service! With SocialBoards as a hub, we can respond to our customers faster and more efficient.”

Andreas Jakobsen, Kundeservice agent, Telia Norway
Nils Arne Hågensen, Webeditor, LO Favør

“With SocialBoards we not can easily follow up questions and stay on top of the dialog with the customer. It is a brilliant tool and was a major part of our success in our campaign. Highly recommended!”

Nils Arne Hågensen, Webeditor, LO Favør