(Oslo/San Francisco, August 15th 2016) SocialBoards today announced that it will launch its Microsoft Office 365 Groups Connector as part of the company’s multichannel ticketing and self-service support system. SocialBoards’ Office 365 Groups Connector is a significant element in further enabling companies to improve their customer dialog.
SocialBoards lets companies unify their dialog from all their favorite channels. The SocialBoards platform collects, publishes and synchronizes with every customer contact point, to give a complete overview of agent posts on dialog with customers. Connecting Office 365 Groups to SocialBoards multichannel ticketing system underlines SocialBoards continued dedication to simplifying customer dialog, while also providing insight to reduce cost and increase customer loyalty.
“In today’s competitive environment, Customer Service is more important to any company than anything else. Working with Microsoft means we`re collaborating to get your team working more efficiently, feel better and give more attention to customers and their inquiries – in all channels,” said Anne Kristine R. Grude, CEO, SocialBoards.
Customer service agents working in SocialBoards every day and handling customer inquiries from social media, email, chat and web forms needed a way to escalate tickets to other departments easily. The challenge was to provide other departments with the same information regarding the inquiry, while at the same time providing customers answers through SocialBoards as quickly as possible.
For companies using Office 365, escalating a ticket from SocialBoards to the right Office 365 Groups solves this problem. Other departments are instantly updated and can reply without delay. The SocialBoards Office 365 Groups Connector, integrating SocialBoards and Office 365 Groups, brings the whole company closer to its customers and the channels through which they communicate.
“Office 365 Groups was designed to enhance collaboration,” said Rob Howard, director of ecosystem at Microsoft. “We’re pleased to see SocialBoards execute on its commitment to customer service through this integration.” SocialBoards Office 365 Groups Connector is a great way to escalate customer inquiries from SocialBoards to an Office 365 Groups. A user can connect their group to SocialBoards and get notified of the group’s activity in SocialBoards. Office 365 Groups Connectors make it easier for an Office 365 group to stay in sync and get more done.
SocialBoards Office 365 Groups Connector will be available in Outlook 2016, Outlook on the web, and the Groups mobile app for iOS and Android.
SocialBoards simplifies the customer dialog in social media and other digital channels for B2C companies by reducing response times and the overall number of inquiries. We also provide companies with the insight they need to reduce cost and increase customer loyalty.
For more information, please contact:
Anne Kristine R. Grude
Phone +47 90 50 80 58 e-mail: email@example.com
SocialBoards Office 365 Connector Mini Case
SocialBoards Office 365 Connector Datasheet