Trusted by well-known, consumer focused brands
Our last update included a new feature for your SocialBoard, namely filters to separate open and pending tickets based on where they came from. This also applies to tickets with status “Pending”.
To check out your new filters, simply expand the “Open Tickets” section in the menu and select the channel you want to work with.
July is here and many of us are getting ready to enjoy some time outside the office. Here are 4 useful settings to keep your customers happy without checking your inbox as frequently as usual.
Change the text in your instant reply email (applies to admins only)
It’s all about expectations! Add a short text indicating that the customer might have to wait a little longer than usual. In SocialBoards, this applies to web and email tickets, but facebook has its own function called “Instant Replies” that handles wallposts and messages from Messenger.
Add some new articles to your SocialBoards FAQ
Adding more relevant articles to your FAQ is an effective way to reduce number of support tickets. Check your inbox for questions that the customer could find the answer to themselves, and head over to your FAQ and make a new article about the subject.
Locking tickets to avoid team confusion
As many of us are out of the office, figuring out who replies to what tickets is a little harder than just asking the collegue next to you. The “Lock” function in your Inbox makes sure you don’t reply to tickets that others have picked to handle – and visa-versa.
Bookmark the Inbox on your mobile phone
The SocialBoards Inbox is fully functional on your smartphone, and making a bookmark – and even saving it as an App – will help you keep an eye on customers that might need some attention.
Simply log in to https://inbox.socialboards.com, and follow one of these simple guidelines for IOS or Android:
All inquries – one place
Is your company using Microsoft Office 365? yes? Awesome! You now have the option to recieve instant support ticket notifications directly in your office 365 groups.
Ever been dreaming of your feed from Twitter, Facebook, Instagram and mail in the same place? Well, with our Microsoft Connector you can.
Discuss inquries with your team, work more efficiently and never get stressed out when dealing with customer service again! Or, at least, less stressed out. We aim to make it as easy as possible to deal with customer inquries, and with Microsoft – we can truly save you more time, money and stress!
For more information, please visit our Connector page >
We’re proud to inform that Egmont today joined our group of Customer Support Hero’s!
Egmont is a leading media group in the Nordic region. Their media world spans films, TV, cinemas, magazines, books, streaming services, educational materials, game consoles and a range of digital communities, apps and games. Every year Egmont donates a portion of their profits to initiatives aimed at children and young people who need a helping hand in their lives.
Apart from handling tickets from a long list of facebook accounts, they’ll also gain better insight into their customers needs and wants in social media through SocialBoards Analytics.
This week we added Wordclouds to our SocialBoards Analytics module, in a addition to a word-counter with drilldown capabilities. Log in to your SocialBoards Analytics module to see what your customers are discussing in social media right now.
Today we added a new statuspage to keep our customers update on current issues and statuses. To get notified when incidents occur, simply subscribe to email updates on one or more events – or subscribe to all SocailBoards updates.
Thousands of requests served every week
What our clients say about us
“REMA 1000 have been working with SocialBoards and the fantastic team since they first got started. SocialBoards helps us deliver on our most important core value – every day: Our customer is our boss.”
“Thanks for your great responsiveness and always having an answer to our questions! You respond quickly and deliver the features we need. Its a real joy to work with you :-)”
For our company, distributed across multiple geographical locations across the globe, it has been vital to have a great service to coordinate the dialog with the customer in all our channels. SocialBoards is the perfect solution for this challenge. Easy to get started, easy to use and dedicated professionals that has taken our needs seriously.”
“SocialBoards has been openly embraced by our customer service agents who deals with a large quantity of customer engagements on social media daily. The feedback from the users are that they gain a quick overview and that the user interface in SocialBoards makes it easier to cooperate with multiple team-members on the engagements.”
“To have all these services unified in one system, streamlined our customer service! With SocialBoards as a hub, we can respond to our customers faster and more efficient.”
“With SocialBoards we not can easily follow up questions and stay on top of the dialog with the customer. It is a brilliant tool and was a major part of our success in our campaign. Highly recommended!”