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Latest news

4 useful Vacation Settings for your Inbox
SocialBoards Inbox

4 useful Vacation Settings for your Inbox

Group Notifications in Office365
SocialBoards Inbox

Group Notifications in Office365

office365-logoIs your company using Microsoft Office 365? If the answer is yes, we have great news. As of monday you’ll have the option to receive instant support ticket notifications directly in your Office 365 Groups, and thereby keeping yourself and your Customer Success team up to date.

For more information, please visit our Connector page >

Egmont chooses SocialBoards
Customer Stories

Egmont chooses SocialBoards

We’re proud to inform that Egmont today joined our group of Customer Support Hero’s!

Egmont is a leading media group in the Nordic region. Their media world spans films, TV, cinemas, magazines, books, streaming services, educational materials, game consoles and a range of digital communities, apps and games. Every year Egmont donates a portion of their profits to initiatives aimed at children and young people who need a helping hand in their lives.

Apart from handling tickets from a long list of facebook accounts, they’ll also gain better insight into their customers needs and wants in social media through SocialBoards Analytics.

Egmont joins SocialBoards in quest of happy customer relationships

Advertising on facebook?
SocialBoards Inbox

Advertising on facebook?

If you spend a lot of time and resources on Facebook advertising, it is important to control what the market says about your ads. The comments will give you feedback on whether your ads have an effect or not , and you can go in direct dialogue with potential customers. Starting today supports SocialBoards also comments on the ads on facebook. This means you can now also answer comments on your Facebook Ads , and include these in customer dialogue statistics. For more information on Facebook Ads , click here >>

facebook-ads now supported by SocialBoards

Chat with your customers using Facebook Messenger
SocialBoards Inbox

Chat with your customers using Facebook Messenger

facebook-messengerChristmas comes early this year! As of this morning, you’ll be able to communicate with your customers using Facebook Messenger. Facebook Messenger has (as of june 1st 2015) 700 million monthly active users, and as usual the Norwegian consumers are early adapters.

The integration of Facebook Messenger ads to a number of channels and sources supported by our multi-channel ticket engine – like Facebook Wall posts, comments from facebook events, images, videos, reviews, twitter feed and mentions on instagram – in addition to webforms and regular emails.

Facebook Messenger tickets is also integrated into your analytics module for in-dept insight and statistics based on your customer dialog.

 

Facebook Messenger

Thousands of requests served every week

Unique tickets handled

Replies sent

Customers served

Customer Support Heros

What our clients say about us

Jeanette Johnsen, Senior Communication Executive, REMA1000

“REMA 1000 have been working with SocialBoards and the fantastic team since they first got started. SocialBoards helps us deliver on our most important core value – every day: Our customer is our boss.”

Jeanette Johnsen, Senior Communication Executive, REMA1000
Morten Skjelbred,Engagement & Content Manager, Telia Norway

“Thanks for your great responsiveness and always having an answer to our questions! You respond quickly and deliver the features we need. Its a real joy to work with you :-)”

Morten Skjelbred,Engagement & Content Manager, Telia Norway
Oddbjørn Sjøgren, CTO, YAY Media

For our company, distributed across multiple geographical locations across the globe, it has been vital to have a great service to coordinate the dialog with the customer in all our channels. SocialBoards is the perfect solution for this challenge. Easy to get started, easy to use and dedicated professionals that has taken our needs seriously.”

Oddbjørn Sjøgren, CTO, YAY Media
Kristian Blixhavn Jakobsen, Salesmanager Social Media, DNB

“SocialBoards has been openly embraced by our customer service agents who deals with a large quantity of customer engagements on social media daily. The feedback from the users are that they gain a quick overview and that the user interface in SocialBoards makes it easier to cooperate with multiple team-members on the engagements.”

Kristian Blixhavn Jakobsen, Salesmanager Social Media, DNB
Andreas Jakobsen, Kundeservice agent, Telia Norway

“To have all these services unified in one system, streamlined our customer service! With SocialBoards as a hub, we can respond to our customers faster and more efficient.”

Andreas Jakobsen, Kundeservice agent, Telia Norway
Nils Arne Hågensen, Webeditor, LO Favør

“With SocialBoards we not can easily follow up questions and stay on top of the dialog with the customer. It is a brilliant tool and was a major part of our success in our campaign. Highly recommended!”

Nils Arne Hågensen, Webeditor, LO Favør