Trusted by well-known, consumer focused brands
Is your company using Microsoft Office 365? If the answer is yes, we have great news. As of monday you’ll have the option to receive instant support ticket notifications directly in your Office 365 Groups, and thereby keeping yourself and your Customer Success team up to date.
For more information, please visit our Connector page >
We’re proud to inform that Egmont today joined our group of Customer Support Hero’s!
Egmont is a leading media group in the Nordic region. Their media world spans films, TV, cinemas, magazines, books, streaming services, educational materials, game consoles and a range of digital communities, apps and games. Every year Egmont donates a portion of their profits to initiatives aimed at children and young people who need a helping hand in their lives.
Apart from handling tickets from a long list of facebook accounts, they’ll also gain better insight into their customers needs and wants in social media through SocialBoards Analytics.
This week we added Wordclouds to our SocialBoards Analytics module, in a addition to a word-counter with drilldown capabilities. Log in to your SocialBoards Analytics module to see what your customers are discussing in social media right now.
Today we added a new statuspage to keep our customers update on current issues and statuses. To get notified when incidents occur, simply subscribe to email updates on one or more events – or subscribe to all SocailBoards updates.
If you spend a lot of time and resources on Facebook advertising, it is important to control what the market says about your ads. The comments will give you feedback on whether your ads have an effect or not , and you can go in direct dialogue with potential customers. Starting today supports SocialBoards also comments on the ads on facebook. This means you can now also answer comments on your Facebook Ads , and include these in customer dialogue statistics. For more information on Facebook Ads , click here >>
Christmas comes early this year! As of this morning, you’ll be able to communicate with your customers using Facebook Messenger. Facebook Messenger has (as of june 1st 2015) 700 million monthly active users, and as usual the Norwegian consumers are early adapters.
The integration of Facebook Messenger ads to a number of channels and sources supported by our multi-channel ticket engine – like Facebook Wall posts, comments from facebook events, images, videos, reviews, twitter feed and mentions on instagram – in addition to webforms and regular emails.
Facebook Messenger tickets is also integrated into your analytics module for in-dept insight and statistics based on your customer dialog.
Thousands of requests served every week
What our clients say about us
“REMA 1000 have been working with SocialBoards and the fantastic team since they first got started. SocialBoards helps us deliver on our most important core value – every day: Our customer is our boss.”
“Thanks for your great responsiveness and always having an answer to our questions! You respond quickly and deliver the features we need. Its a real joy to work with you :-)”
For our company, distributed across multiple geographical locations across the globe, it has been vital to have a great service to coordinate the dialog with the customer in all our channels. SocialBoards is the perfect solution for this challenge. Easy to get started, easy to use and dedicated professionals that has taken our needs seriously.”
“SocialBoards has been openly embraced by our customer service agents who deals with a large quantity of customer engagements on social media daily. The feedback from the users are that they gain a quick overview and that the user interface in SocialBoards makes it easier to cooperate with multiple team-members on the engagements.”
“To have all these services unified in one system, streamlined our customer service! With SocialBoards as a hub, we can respond to our customers faster and more efficient.”
“With SocialBoards we not can easily follow up questions and stay on top of the dialog with the customer. It is a brilliant tool and was a major part of our success in our campaign. Highly recommended!”